SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This actually works. My dog is the messiest water drinker, and she drinks a lot of water! I love that this actually makes her slow down, and there are no more water drips all over the floor.
I have a mischievous cat who thinks the water bowl is a swimming pool. We purchased this to prevent that behavior, and it works like a charm. Highly recommended.
I have a super messy drinker, and this bowl keeps the water where it belongs—in his mouth or the bowl, not on the floor. It's a bit challenging to clean since you have to take it apart, but it's definitely worth it to protect my wood floor.
I love that my Husky can drink from this without spilling as much water on the floor. However, I feel like my Husky needs more water than what this bowl allows. If you have a dog that doesn't require as much water as a Husky does, it would work fine.
Our Newfoundland used to bring a mouthful of water to us on the couch, but this bowl has completely solved that problem! There was no learning curve for any of our dogs, and it even fits perfectly on their raised feeders. We loved it so much that we bought two more!
I'm absolutely delighted with my purchase. I have a Sealyham and a blue heeler, and this bowl works perfectly. My puppy figured it out immediately after I filled it. It's very easy to clean and looks great.
I'll admit I was skeptical about this working, but the technology in the design is incredible. We didn't have to train our dog on how to use it; he just walked over and started drinking. I wish I had gotten this five years ago. I highly recommend this product.
It doesn't completely eliminate the mess, but it's significantly better than it was. I have an American bulldog, and it took her about two weeks to get used to it. The filter isn't necessary; just provide fresh water every day and wash it once a week.
I have a large German Shepherd who doesn't know how to do anything cleanly, including drinking water. This bowl has been a lifesaver—no more water constantly on my floor, and it limits how much she gets, so she doesn't overindulge. I highly recommend it. Installation is easy, and I love the fact that it has a filter for the water!
We have 3 cats and 2 large dogs, and they all love it. Messes are definitely reduced.
My cats kept tipping over their water bowl, and it was becoming a daily occurrence. So, I bought this to prevent them from tipping it over. No more tips or spills. It did take some time for them to understand how to drink from it, but it was no issue. I would definitely recommend it.
This is great; my dog no longer leaves a mess after drinking water. Here in Arizona, it's the best thing they could have made.
What a fantastic product! Our dog used to drink with his snout completely submerged, and water would end up on the floors from the kitchen to the living room. This bowl has solved that problem. No more constant mopping. I can't recommend this enough.
I wish I had known about this years ago—it's much less frustrating. Our dog gulps water and used to get more on the floor than in her mouth. However, this bowl has solved that dilemma. It's simply amazing! ⭐⭐⭐⭐⭐
Our dog is quite messy with water, but this bowl has allowed him to have water in the house again! It's easy to refill, and we love it. It's the best dog bowl we've had so far!
It really does prevent splashing as advertised! I was surprised because my dog splashes water everywhere when he drinks from a traditional bowl. I tried this one on a whim and was so impressed that we purchased one for the kitchen and one for the bedroom.
This bowl is fantastic! It does the job for drooling drinkers. It holds enough water for our Doberman, who is a big drinker!
We absolutely love this bowl. We've had dogs for years, and we always had a problem with wet spots on the floor around the water bowl. A couple of months ago, we got a large dog, and the situation was getting worse. So, I decided to try this one, and now our floor is dry, and we love it.
I purchased this for our lab who tends to drip water with every drink. I'm not sure if he likes it, but I certainly do, and he's drinking out of it, so I'm considering it a win! He's no longer dripping all over the floor or wiping his very wet mouth on my leg!
We have three dogs in our house, and I was tired of constantly cleaning up water trails all over the house. While there is still a small amount of trailing, this water bowl has reduced it by over 75%! I also appreciate the geometric shape of this bowl.
This has significantly improved my dog's messy drinking habits. She has a long beard and would typically drip water all over my house. My only complaint would be that it can be a bit cumbersome to take apart for cleaning.
This has worked wonderfully for our springer spaniels. Their ears are staying dry. Just remember to be diligent about cleaning the base, as it's covered and you can't see any debris or dirt.
I bought two of these for my four French Bulldogs, and they haven't been able to tip them over. Truly, there's no mess.
Our dog adapted quickly to drinking from this new bowl. She drinks more slowly now and has much less water drool.
My cats used to splash water all over the floor, whether from bowls or fountains. This bowl is fantastic because they can drink without splashing. It's also easy to clean. I LOVE IT!!!