SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm a frequent hiker and this multi-tool has become my go-to! It's compact, lightweight, yet incredibly sturdy. The stainless steel is high quality and it hasn't shown any signs of wear despite heavy use. Not to mention the convenience of having 10 tools in one handy gadget. Highly recommend for anyone who enjoys outdoor adventures! 👍🌲
Happy with the purchase.
This tool is absolutely fantastic! As someone who loves DIY projects at home, having ten functions packed into one sleek design is just perfect. It saves space, time and effort!
I liked the spoon, it is of very good quality
As an avid camper , this multi-tool has quickly become indispensable to me. Despite its small size, each function works exceptionally well . A must-have accessory when venturing outdoors!
This device came highly recommended by friends and now I see why – not only does it perform each function excellently but also stands up against harsh weather conditions 🌧️
Being an engineer, I appreciate well-designed tools and this multi-tool certainly fits the bill. It's compact yet functional, with each tool performing its job excellently. The stainless steel construction ensures it will stand the test of time.
A great thing for a hike. The metal is surprisingly durable. I recommend it.
I have bought again for the whole family, ideal for travel
Five stars from me! This little gem has been an absolute lifesaver on my camping trips. It's got everything I need in one place - no more rummaging around in the bottom of my bag for different tools anymore 😁 Plus it’s made from stainless steel so it’s really durable and can handle pretty much anything!
This gadget has been a lifesaver on my camping trips. With 10 tools in one, it saves me so much space
I can't express enough how much this 10-in-1 gadget has simplified my camping trips! From opening cans to fixing tent issues – it’s got everything covered. Plus, the stainless steel material guarantees durability and longevity. A must-have for every camper out there! 🏕️
I was pleasantly surprised by the quality of this stainless steel tool. Despite heavy use, it hasn't shown any signs of wear or.
This-tool is perfect for DIY projects around the house. It's easy to use and I love that it has so many functions all in one device.
Excellent quality, very satisfied with the purchase.
I have to say, as a woman who enjoys solo backpacking trips, carrying this multi-tool gives me peace of mind knowing that I am prepared for almost any situation that may arise during my travels 🗺️ Its durability surpasses all other tools I've used before which makes it worth every penny spent!
The size seems small to me, I like the material, it is not heavy, it is easy to use
A great tool. Looks exactly like the picture. Heavy enough, but it was expected (stainless steel is not titanium). Sent it very quickly!