SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just opened one of these heaters and wow, the heat it gives off is something else! Make sure you're looking at reviews for the right model though, as there are a few Lasko ones. Super easy to use and powerful - had it on 80 and it was like a sauna 🥵, even at 75 it's still pretty hot. Now using it at 65 and oscillating, which works better. It did shut off quickly the first time I used it, which I think is a good safety feature since the cord gets really hot. Keeping an eye on that. The remote is a breeze to use. I've got a Lasko Tower Fan that's lasted ages, so fingers crossed this does too. Not sure why the plug gets so hot, but other than that, it's great!
Been trying this out in my 50 sq foot greenhouse for four nights. It's well insulated and I'm monitoring the temperature from inside my house. It keeps the temperature consistently around 63-65 degrees, perfect for the space. Only downside is the remote doesn't work through the window from outside, but it's fine from closer up.
This heater has made my living room so much warmer. We get some chilly winters here in Florida, and this has been a huge help. Love that it oscillates and comes with a handy remote.
Perfect for my office, especially since that part of my house doesn't heat up as well.
Since I got this heater, it's been a game changer. Small, but so efficient. It heats up the room quickly and I love the wide oscillation. Plus, it doesn't overheat.
Didn't realize how small it was when I ordered it, but I actually like the size.
Ordered this after my old heater broke. Was a bit skeptical due to its size, but it heats up the rooms in my old house perfectly. As someone who's always cold, that's saying something. Planning to get a couple more!
First time using it today in my one-bedroom apartment and it's fantastic. Quiet, oscillates well, and I'd definitely recommend it.
Really impressed with how fast this heats up the room. Sturdy, easy to use, and great price.
Heats up super fast and has all these great features, plus a remote. And it's pet friendly too! Definitely recommend.
Surprised how well this small heater warms up my large living room/kitchen area.
Really good heater. I bought the same model two winters ago for another room and recommend it. 👍
Living in a 24 FT Class C RV, space and safety are key. This heater has been amazing for warming our small space without worry about our pets. Love the remote control for nighttime adjustments. It's helped us save on propane trips too.
I've been this heater user for years and decided to upgrade. Waited five weeks to review and it's excellent. Compact, heats quickly, with temperature controls, timer, safety shut off, and a remote. Perfect for both my large living room and small bedroom.
Great heater, good value. But the handle design isn't the best, especially for older people. It needs a better grip rather than just squeezing.
The only downside is it doesn't turn off automatically when overheating, only with the timer. There's some white discoloration at the front, but that's after 6 years. Otherwise, it heats up well.
Exactly what I was looking for. Not too hot or cold, has a timer. Use it every day and love it!
Love that it turns off when reaching the set temp and turns back on when needed. The oscillation is a nice touch. Liked the first one so much, we got another for the garage!
Heat output is great, but the temp adjustment for "low" doesn't work properly. Annoying that "high" works with all temps but "low" only on max. Also, no tip-over automatic turn-off.
This heater is a game-changer for my garage-turned-office. Keeps it warmer than the house sometimes! I have to use it with an extension cord but haven't had any issues.
Heats up my bedroom and spacious living room fast. Planning to buy another for both rooms.
Really effective for my bedroom, but beware, it might hike up your electric bill.
Awesome heaters for our gas heated house. Got two, one for the bedroom too. Very quiet and powerful.
Compact and comes with a remote, which is great for turning it off without getting up.
Wish I got this heater years ago. It heats our large living room with many windows and skylights so well, we don't need the fireplace anymore. Saves a lot on heating!