SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Switched from ceiling coil heating to this space heater and saw a huge drop in our electricity bill. Heats large spaces quickly, has a remote and timer, but lacks a tip-over auto-off feature.
Great for warming up my office space.
Warms up my 500sqft space in about 2 hours. Keeps me toasty by the bed.
Might need another one, it's working great for my cold basement room.
Fantastic heater! Love the temperature control, oscillation, and it's quiet and sleek with a long cord.
A lifesaver during winter. The remote control is super convenient, and the range of temperatures and rotating feature distribute heat evenly.
Really impressed with how quickly it warmed my room. The one and four-hour timer and adjustable temperature settings are great, plus the remote control is super handy.
Wish it defaulted to thermostatic control instead of max heat. It's quiet, but the thermostat seems off by about 4 degrees. Found out the hard way it can get really warm if not adjusted correctly!
Heated up my living and dining room areas in minutes. Quiet, efficient, and I love the auto temp set feature. Highly recommend it.
Perfect for heating up our large bathroom, especially in the mornings. Cozy and warm.
Got this when my heat broke. It kept several rooms warm and only overheated once. Reassured by the safety shut off feature.
The best heater I've had in a long time. Many temp settings, well made, and heats up spaces quickly. The remote needs to be pointed directly at it though.
Great for my home office and bedroom. Doesn't need the timer, just the temp setting and oscillate.
Bought for my daughter's cold trailer room. Works like a charm, keeps her warm on a low setting. Even heats up our living room!
Ideal for my small apartment. I run it a couple of hours a day to warm things up. My cats love it too. The handle could be better though.
Handy little heater. Remote is great, keeps the bedroom warm. Temperatures are in 5° increments.
My daughter recommended this, and it's been a great buy. Not bad for the price.
Purchased for my bedroom. It's efficient and keeps the temperature just right. Love the oscillating function.
Perfect for my reading nook in winter. Heats up the area well. Only downside is the initial smell when first used.
The best tower heater I've ordered. Super quiet and heats up a room quickly, even on low. Highly recommend!
Great for keeping small areas warm. I use it in the bathroom and bedroom to avoid heating the whole house.
Kept my garage warm for my elderly cat on a cold night. Set it to 65 and it did the job.
Heats my 10x14 room from 65 to 76 in about an hour. Real buttons, not touch areas.
So far so good. Heats my craft space quickly. Wish it oscillated on all temperatures.
Great for my home office, but lacks a tip-over safety feature. I use it cautiously. The timer is a nice addition.