SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Only downside: no tip safety switch. But it's warm and I'm happy.
Puts out nice heat across a room. Not loud and seems solid for the price.
Saved us when our heater broke down. Heated up our space perfectly.
Perfect heater! Keeps the room warm and has a timer and remote. Highly recommend!
Not the prettiest or quietest, but reliable with an accurate temperature sensor and stable heat output. Just be aware of the loud beep when changing settings.
Had an incident where it shut off after something fell on it. It wouldn't turn back on immediately, but after unplugging it for a while, it worked again.
Warms the whole basement. Gets a bit hot to the touch but not too bad.
Surprisingly effective for my cold basement. Very powerful and heats up my life. 😄
Great for my RV as a backup heat source. Remote control works perfectly.
Works as expected. Would buy again if needed.
Works well, just remember it doesn't come with batteries for the remote.
Very powerful, heats my large bedroom thoroughly. Highly recommend for reducing heating bills.
Replaced my old heater with the same model and it's still great. Turns off when the room hits the set temp, saving energy.
The handle is too shallow and slippery, making it hard to pick up. Otherwise, a good heater with a basic but excellent remote.
Awesome heater. Kept my room too warm during a cold spell when my furnace died.
This heater is a lifesaver. After my upstairs furnace broke, I grabbed this heater as a temporary fix. It's been freezing outside, but this heater kept my room so warm, I actually had to get up at 6am to turn it down!
Got this heater for my mom to help her stay cozy, and she absolutely loves it. The remote is super handy for her so she doesn't have to keep getting up. Really top-notch quality.
I'm always cold, probably because of my health and being quite thin. Needed a new heater and this one came with great reviews. I love it! It heats up my large front room so quickly, even on a low setting.
This heater for my bedroom is amazing. It warms up the room so fast! The remote and the adjustable temperature are fantastic features. Plus, it has a timer, which was the deciding factor for me. Totally happy with this purchase!
Living in NYC with timed heating in my building means I'm often cold. This heater is a game-changer with its multiple settings and timer. I'm less worried about leaving it on by accident. My cats even love lounging in front of it. It comfortably heats my spacious 1BR.
This heater is perfect for my room in Washington. Coming from Florida, I'm not used to the cold, and this heater really helps without having to crank up the house's heat. The remote is a great bonus!
Been using this heater in my well house during some really cold spells. It's almost perfect, keeping a steady 41 degrees in a 10' X 16' room when set at 45. It's been running without any issues for two months now.
I have a two-bedroom apartment, and running this heater in my living room heats up the whole place pretty quickly.
Love this heater! We needed a bigger one for our living room and kitchen area. It quickly takes the chill off and is safe around our pet cats. We don't even have to turn on our central heater in the mornings anymore.
This heater is great, especially considering the price. My only wish is that it was a bit quieter. The remote is a lifesaver, especially keeping it in bed to adjust the temperature.