SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I included these delightful mini stuffed animals in the party bags for my son's birthday and they were a smashing success! Each one is uniquely adorable, with a level of detail that's truly impressive for their diminutive size. They've been a perfect memento for the kids to remember the fun they had. Even weeks after the party, parents are telling me how their children adore these little plush pals. Such a wonderful and affordable choice for party favors!
As a teacher, I'm always on the lookout for small, engaging rewards for my students, and these mini plush toys have been a fantastic find. Each toy is distinctively designed with vibrant colors and soft textures, making them an instant hit in the classroom. They're not only adorable but also well-crafted, which is a pleasant surprise considering their size. It's heartwarming to see the joy they bring to my students for their achievements.
I recently purchased these charming mini plush animals for my daughter's sleepover party and they were an absolute sensation! Each little creature is brimming with character, exuding an irresistible cuteness that the kids couldn't get enough of. They're the perfect size for little hands, and the quality is surprisingly sturdy for such small toys. The variety in the set ensured that every child found a favorite. They've become cherished keepsakes from a memorable night.
Used as adorable additions to handmade slippers, they were the perfect fit.
Tucked inside large plastic Easter eggs, these stuffed animals made a delightful surprise.
Super cute, ideal for Operation Christmas Shoeboxes for children in need worldwide.
Perfect for a piñata, these mini animals were a huge hit.
A delightful addition to my son’s birthday party favors, the kids absolutely loved them.
I really enjoy using these as a delightful finishing touch for dogs after their grooming sessions.
Paired with watercolors for birthday bags, an absolute favorite.
Surprisingly high quality for a small product, great for puppies.
Glued to inexpensive boots for a unique, eye-catching look.
Charming addition to Operation Christmas Child shoeboxes, great value.
Soft and perfect for birthday goody bags, highly recommended.
An ideal addition to a mini claw machine.
Adorable "Reading Buddies" for a kindergarten class, palm-sized and very popular.
Smaller than expected but cute, loved by kids in gift bags.
Exceeded expectations in quality, perfect for Easter egg and party fillers.
A favorite at a circus-themed party, decent quality for temporary use.
Well-received by K-5 students on field day, good value for the price.
A hit with my grandchildren aged 5-9, perfect as small hand-held toys or keychain decorations.
An ideal fit for crane machines, much loved by the kids.
Added charm to classroom gift bags, super cute and well-crafted.
A popular prize among second graders in my daughter's class.
Easily attachable to backpacks with a separate clip.