SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The bristles are gentle enough to prevent irritation, leaving my skin feeling significantly cleaner after each use.
I'm quite pleased with this face scrubber. Initially, I noticed a few whiteheads, which was expected. After nearly two weeks of use, my face is smoother and clearer. The device is compact, easy to use, and comes with a USB charger.
I bought this product seeking a gentle method to apply my face wash while effectively cleaning and removing oils. The bristles are soft enough to prevent irritation yet robust enough to exfoliate and help prevent ingrown hairs along my jawline.
For its price, this cleanser is a solid choice. It leaves your face feeling clean and refreshed. I do wish it had a feature to signal moving to another section of the face after a set period, a feature I found useful in similar past products.
This facial cleanser is excellent for travel. Its battery has a long lifespan.
When used with a moisturizer, this cleanser's powerful settings are very effective. The price is attractive, making it a product I would consider repurchasing.
This might be the best facial scrubber I've used. It's perfectly sized for my hand and offers multiple settings. The bristles are soft, leaving my skin feeling extremely clean after use. I plan to keep using this product.
This device offers a more thorough cleaning than just using hands, enhancing my skincare routine.
I was pleasantly surprised by the quality of this product. As a first-time user, I noticed my skin became smoother within a few days of twice-daily usage. The vibration sensation on my face is enjoyable, but it's important to pair it with the right soap for your skin type.
It effectively cleans both my face and neck, providing noticeable results.
I'm very fond of this cleanser. It's a great replacement for my previous meejee cleanser. While the square shape isn't my favorite, its functionality compensates for that.
After several months of use, I only had to charge it once, which was initially. Its performance and battery life have been impressive.
The first use of this cleanser gave a sensation of deep cleaning. I'm hopeful it will continue to deliver these positive results.
This skin cleaning tool is extremely user-friendly, creating a sensation similar to a facial massage. It charges quickly and is remarkably compact, making it an ideal addition to my facial care collection.
The cleanser is effective, with good vibration strength, though the build quality seems somewhat low and it occasionally changes speeds on its own. The battery life is reasonable, but unfortunately, the device stopped working earlier than expected and the support period had lapsed.
I've been using this facial cleanser for about three weeks, charging it only once initially. Its twice-daily usage has significantly deep cleaned my face, particularly noticeable after shaving. As a newcomer to skincare routines, I was seeking a gentle product, and this one fits the bill perfectly for my face.
The battery life of this cleanser is impressive, lasting for a long duration. It works exceptionally well with various cleansers, leaving my skin feeling smooth, clean, and subtly massaged. The ergonomics are perfect for sensitive pressure control and reaching tricky areas like around the eyes and nose.
This facial cleanser is a great value, straightforward to operate, and effective with any facial soap. It's noticeably improved the condition of my pores, especially after using it in the shower. In just a few days, I've seen a difference in my skin. It's gentle, yet it effectively cleanses. My sons, aged 17 and 11, prefer it over traditional face cloths and are very pleased with it.
Absolutely spot on, feels like a high-end gadget.
Adore the fact that it's rechargeable and works perfectly. That little circle at the back? It's the charging port - safe from water and products.
The shade is fab and works like a charm
This bad boy has become an essential part of my skin care regime.
Would totally put my name behind this one.
I'm head over heels for it, can't recommend enough!