SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super easy to use, the phone holder fits my phone perfectly! It's a great product for making videos without needing Bluetooth or any app. I use it for video chats, and it's also helpful for attending Zoom meetings and other video conferences. It's very sturdy, and the swivel action on the head is fantastic. The facial recognition is spot on most of the time, making it even more convenient. I like the fact that I can attach it to my tripod; it makes filming effortless.
What an elegant little device! It operates by tracking your face, and I'm absolutely delighted with it. It's quite responsive, though there's a bit of a learning curve, but overall, it's fantastic. It's compact and sturdy, and it securely holds my phone in both portrait and landscape orientations, preventing any tipping over. Its compact size is a plus.
This makes for a great gift. It's durable, charges quickly, and swiftly identifies and follows your face. It maintained its charge for days before needing a recharge, and it fits my iPhone 14 Pro Max perfectly.
I purchased this for my young grandchildren who live out of state. My youngest grandchild is always on the move during our Facetime calls. This device follows their movements, allowing me to see them in action. It's a remarkable addition to long-distance communication.
I ordered this to have a versatile stand for creating TikTok content while traveling or getting dressed. It's definitely worth the money and the purchase. I like how it follows my movements, although I can't move too quickly for the sensor to keep up.
This gadget is incredibly convenient. I appreciate not having to hold my phone; it allows me to be hands-free and move around as needed. I would recommend it to anyone.
I purchased this for my mother, who uses it for her vlogging YouTube channel. While it took her a bit of time to learn how to use it, she eventually mastered it. Now, she can easily record her videos without manually adjusting her phone camera.
I've been searching for the perfect tool for creating content, and this product is by far the most amazing one I've come across. I discovered it through TikTok.
I got this as a Christmas gift for my daughter, who is now getting into vlogging (video blogging), and she told me it functions great and follows her as she moves. I got one but haven't used it yet, but I find its purpose valuable. Also, when you do FaceTime, Zoom meetings, etc., this is worth getting.
I received this item quickly, and it was exactly what I ordered. I didn't even need to read how it works; it just did what it said on the page where I bought it. Super easy. I plan to use it for showcasing homes on Instagram or for clients, allowing me to be in the video rather than just showing the house.
I bought this for making videos for my channel and TikTok, and it tracks quite effectively. The only issue is that the adhesive on the back padding isn't very strong, and it tends to fall off. Other than that, it has been a great and decent product so far. It features 360-degree tracking, making it perfect for creating those cool TikToks.
I just unpacked this device, and it works perfectly. It's easy to set up – no Bluetooth or anything needed. Just place your phone on it, and you're ready to go. I highly recommend this device. The camera sensor is a bit slow, though.
I appreciate that it doesn't require a Wi-Fi or Bluetooth connection. It indeed follows me wherever I go, and I love it. It's also a reasonable size.
This face tracking tripod is fantastic. It offers a full 360-degree rotation and comes with a small stand, or you can attach it to a tripod stand.
This is definitely a worthwhile purchase. It starts tracking you immediately when turned on, and the battery lasts a long time without needing a charge.
It works exceptionally well, and it's portable. Good job! 😍😍
Incredibly useful, it rotates in all directions, making it great for vloggers!
I kept seeing this product advertised, and I'm thrilled that I made the purchase. It has significantly simplified my filming process.
The first unit I received had tracking issues and would only stay on for a few seconds. However, I received a replacement, and it works perfectly now.
It effectively tracks your face, making it ideal for behind-the-scenes photography. Just be aware that it will follow any face in view, so you need to be mindful of your angles.
It works exceptionally well, accurately tracking your movements, allowing you to record videos hands-free. I only wish I had purchased it sooner.
This product is a game changer for all my photography needs. It consistently follows your every move, allowing you to capture moments that would otherwise be challenging to shoot. It's definitely worth the investment.
I was pleasantly surprised by how well this knockoff product works compared to another popular brand that sells for $150 more. It installs quickly, is easy to use, and provides a decently smooth transition.
I live stream my dance practices, and even my wide-angle webcam wasn't wide enough to show dances that traverse the room. The instructions say "don't move too fast," so I was worried, but it works. The camera's angle is wide enough that even if it's a little slow at following me, others can still see all of my movements.
It can be a bit eerie how this device automatically starts tracking your movements as soon as you turn it on. However, that's precisely what I needed for shooting DIY work in the house. Without a dedicated videographer, I was at a loss. With this device, I don't need a second person to hold a camera; I can just go to work, walk around, and have the whole process captured no matter where I go. Totally wild. Creepy, but awesome!