SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This little gadget has been fantastic! The metal finish feels premium, and it makes holding my phone much more comfortable. Plus, I never worry about dropping my phone!
. First off it's built like a tank. I've had flimsy holders in the past that would wobble or just straight-up break after a few uses but not this one. It feels rock solid which gives me peace of mind knowing my phone isn't going to take an unexpected dive. The 360° rotation feature is seriously amazing. Being able to adjust my phone to any angle I want is such a small detail but it makes all the difference especially when you're multitasking around the house. Whether I'm following along with a recipe watching Netflix or just scrolling through social media it's always at the perfect angle without me having to constantly readjust it. Another cool thing about it is how versatile it is beyond just being useful in the kitchen. I've started using it during workouts too propping up my phone to follow exercise videos without having to prop my phone against some random object that's bound to fall over mid-burpee 😂 And let's talk about video calls - no more awkwardly holding my phone or trying to balance it on something unstable during Zoom meetings or FaceTime chats with friends and family. Plus it's compact enough that I can easily throw it in my bag if I'm heading out somewhere where I know I'll need hands-free access like at work or even outdoors. So yeah if you’re looking for something reliable and versatile this one's definitely worth checking out.
essential
The rotating feature is amazing. It allows me to adjust my phone to any angle I need whether I'm lying in bed or sitting at my desk. It's become an essential accessory for me.
Super convenient! Makes holding my phone and watching videos so much easier.
handy product
Honestly didn't expect much but wow was I wrong This ring stand is incredibly useful especially when taking selfies or browsing on-the-go And it's stylish too which is a bonus ⭐️⭐️⭐️⭐️⭐️
Stylish and functional. Love the rotation feature for perfect angles!
ok, useful
I’ve had several stands before but none compare to this one! The grip is solid, making texting with one hand easier than ever. Highly recommend if you’re looking for something reliable 👍🏼
Perfect for video calls and browsing hands-free. Highly recommend!
very practical
must-have accessory!