SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This flying orb has been a game-changer in our household! Not only is it a blast to play with, but it also encourages the whole family to get up and move. The glowing lights add an extra layer of excitement, especially in dim settings. It's surprisingly tough too, having withstood countless drops and collisions. Definitely a great value for endless entertainment – I highly recommend it for kids and adults alike!
Never have I been more pleased with a toy purchase than with this flying ball! It's a delight watching my kids chase after it in the garden, their laughter filling the air. The design is both sleek and sturdy, surviving the enthusiastic play of my children. What's more, it charges quickly, ensuring the fun isn’t interrupted for long. It's brought us hours of joy and is a staple in our family playtime now.
I recently purchased this flying ball for my nephew's birthday and I must say, it's an absolute hit! The way it lights up and effortlessly glides through the air is mesmerizing. He's been playing with it non-stop, and it's wonderful to see him so active and engaged. The durability is impressive too - it's survived numerous crashes without a scratch. I'm considering getting one for myself; it's that entertaining!
A grandson enjoyed the fun of having the ball fly around.
The toy brought immense joy and laughter to a grandchild.
The flying ball was a huge hit, making it a satisfying purchase and a highlight of Christmas.
Learning to use the ball was fun, and mastering its control was even more rewarding.
Younger grandchildren had a blast with these flying balls during Christmas.
A grandson loved the toy, finding it great for indoor use and quick to charge.
The flying ball was recommended for humans but noted to be a bit intimidating for pets.
The toy met the expectations set by its description, providing fun as advertised.
Purchased for three sons of varying ages, the flying balls brought child-like joy on Christmas morning.
A grandson declared the flying ball as the best gift ever, meeting all expectations.
The features of the flying ball were anticipated with excitement, as it was a Christmas gift for a nephew.
Grandsons were delighted with these balls, filling the air with giggles and smiles as they learned to control them.
Adult sons found the flying balls entertaining, enjoying the challenge of figuring out how to control them.
The flying ball was a resounding success among grandchildren, keeping them engaged all day.
Both children and adults found joy in playing with this orb ball.
The flying ball was a hit with two Schnauzers, providing as much entertainment for the pets as it did for their owners.
The learning curve was steep, but the fun of mastering the toy made it worthwhile. Its durability was impressive, surviving various collisions without any damage.
Described as challenging yet fun, the toy's charge lasted for about 10 minutes of continuous play. Despite the wish for a longer battery life, its cool factor made it worth the wait.
The toy was a Christmas favorite for a son and his young children, working well right out of the box and not requiring immediate charging.
Adults found the toy entertaining, though the placement of the on/off switch was noted as inconvenient.
Purchased for a 6.5-year-old, the flying ball encouraged physical activity and was appreciated for its quiet operation and durability.
The toy added excitement to a family Christmas celebration, engaging all ages.