SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I needed a lightweight, portable cable lock for securing items on a snowmobile, and this product is a great solution. While it may not stop determined thieves, it's enough to deter most opportunistic ones. I'm very pleased with its design and functionality.
I use this lock on my motorcycle for securing my jacket and sometimes the helmet. It's convenient, easy to store, and offers a sense of security that my belongings will be there upon return, though it's not the highest in security.
This lock was great for our trip to Disneyland.
Considering the price, I was expecting a less robust product. However, it feels solid, slightly heavy, indicating a good amount of metal. It's been working well for a month now, and I would recommend it to others.
The lock is small and lightweight, fitting in my jacket pocket. It seems strong enough to act as a major deterrent to theft.
It serves its purpose as an easy theft deterrent. I'm aware it won't protect against a determined thief, but for my usage in relatively safe areas, it's very effective. The retractable feature and the ability to reset the code are convenient.
While aware of the limitations of small cable locks, this lock seems secure enough for my needs. It's just what I wanted to deter theft at ski resorts, giving ski patrol time to intervene.
The lock arrived just in time for securing our snow blades and was exactly what we needed.
Simple to use and versatile, it can lock up a variety of items.
This quality product is easy to program and fits comfortably in my pocket. While I haven't tested its resistance to cutting, it serves as a good deterrent at ski areas.
The lock is easy to use and perfect for locking up 2-3 snowboards. Its compact size makes it ideal for snowboarding trips.
This lock is not foolproof against tool-equipped thieves but is effective in preventing grab-and-dash thefts when attached to something sturdy.
Works great for keeping my liquor cabinet secure. It's tight when preset to a specific length, but there can be some slack if adjusted afterward. I'd purchase it again.
Ideal for securing a backpack.
This lock feels more solid than another cable lock I've used previously. Given the price, I would recommend this one over some more popular options.
I got this lock for my travels in Europe and it worked wonderfully.
The lock is solid. Those who follow the instructions correctly will find it easy to reset. Using the buttons properly is key.
I use this lock for both my gym locker and skis. It's sturdy and convenient, especially since I don't need to carry a key at the gym.
It's super easy to use.
Perfect for my motorcycle, this lock fits well in my tank bag. I use it to secure my helmet and jacket, threading it through the sleeves.
Ideal for attaching items to my bike when traveling, this lock is simple to attach and release. Great for helmets, jackets, and other gear.
While this lock can be cut with the right tools, it's still a significant improvement over having no protection.
This lock was incredibly useful on my trip to Europe. It's perfect for travelers or anyone needing a retractable lock.
Worth every penny!