SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just got this brush for my furry friend, and it's awesome! The water tank is a great addition. It makes grooming so much easier and less of a chore. My pet seems to enjoy the process too! 👍👍
i've tried all sorts of combs and brushes for my golden retriever...but nothing compares to this one right here!!! The added hydration from the built-in reservoir really soothes his skin while brushing 🙌
this product rocks!!! Not only does it keep our dog looking neat and tidy, but also hydrated with its water tank.
man, i gotta say - this thing is bomb 💣💥my pup actually sits still now when I groom him thanks to that nifty little water tank!
Got two cats at home and they both hate bath times but love being brushed. With this new gadget, I can do both at once without them even realizing it lol 🐱
this product is solid gold!! my feline friend isn't usually fond of brushes or baths but she took to this like fish to water (pun intended). Bonus: no more fur balls on my couch.
Wow, this brush is a lifesaver! The water tank feature is super innovative and my cat absolutely loves it.
The best part about having pets is their company; worst part? Fur EVERYWHERE!!! But since getting hold of this brush, I've noticed a significant reduction in loose fur around the house. The water tank feature is just an added bonus.
Thistool makes grooming time so much easier. No more flying fur and scratch marks on my hands!
Gotta say, I was skeptical at first but now I sold - the water tank addition really does make all the difference during brushing sessions.
so i got this for my pup...best decision ever!! he's happier + cleaner now thanks to that cool little water reservoir
i've tried brushes, combs you name it...but nothing beats this one right here! My kitty actually enjoys being groomed now 😻💦
This brush has been such a help with our dog's shedding issue. No more hair everywhere in the house. Plus, the water feature keeps her cool during those hot summer days.
Never thought I'd see the day when my cat would look forward to baths...this brush changed everything!
Just when I thought pet grooming couldn't get any easier...this brush proves me wrong! Its built-in water tank means less mess and more fun for my doggo during our grooming sessions 🐶💦
bought it last week and already seeing difference in how much happier and cleaner our dog looks post-grooming sessions using this 4-in-1 wonder-tool!
bought this on a whim and boy am i glad i did!! It's made bath times so much less stressful for both me and my cat
The days of dreading grooming sessions are over thanks to this amazing brush! Plus point: no more fur balls around the house.