SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Putting them on was a breeze, likely due to their softness, which my dog seemed comfortable with. It took him a moment to adjust, but soon enough, he was eager to head outside wearing them. The concrete here in Texas can get scorching around midday, and he was initially hesitant to step on it until he realized he was wearing his new socks. After that, he confidently strutted around, ready for a walk. I'm thoroughly pleased and confident these will be perfect for our upcoming trip to Disney World and Universal. The fit was absolutely perfect.
Ideal for our dog with allergies and paw licking habits; she doesn't attempt to remove them, indicating they must be comfortable, and the designs are adorable. My dog has managed to remove every kind of footwear we've tried, except for these. I have a 15-pound Teddy Bear puppy, and the small size fit him perfectly. They've been a lifesaver, keeping his paws safe during bathroom breaks in the tough Wisconsin climate.
Our dogs absolutely adore these socks! They used to steal socks from everyone, but now they happily wear their own. Despite one dog being a bit resistant at first, they both now wear them in their cages without any issues.
My senior dog has been struggling with mobility on tile and wood floors lately. These socks have made it easier for her to move around, although she's not too fond of wearing something unfamiliar. They're straightforward to put on and remain in place for a good amount of time. I'd recommend them for indoor use. They're made of quality materials, and the vet said they're safe to use on all four paws. While my dog initially dislikes them, it's amusing to watch her try to adapt. They're of excellent quality and provide better traction for her in the kitchen. I mostly bought them for entertainment, but they do serve their purpose well as dog socks and are a great value.
These socks are incredibly cute! I purchased them for my elderly black lab, who usually despises having her paws handled, yet she’s been comfortably wearing these all day. The only minor drawback is that, being socks, they can easily get wet or dirty outdoors. To manage this, I remove them whenever she needs to go outside and slip them back on afterwards. It's a slight inconvenience, but completely worthwhile. She's experiencing far less slipping on our wooden floors and finds it easier to get up while wearing them. This was a brilliant purchase, and I only wish I had discovered them earlier!
These socks are an ideal solution for our German Shepherd, who struggles with back leg problems leading to slips on our tile floors. They're simple to put on, and the velcro strap guarantees a secure yet comfortable fit. There's barely any movement of the socks throughout the day, reducing the frequency of adjustments. Extremely happy with this purchase!
At last, socks that actually stay in place! After trying multiple other brands that would easily slip off, these are the ones to choose! My older pet struggles with her back legs sliding on wooden floors, but these socks have been a fantastic solution for her. Arrived promptly and fit perfectly, couldn't ask for more.
I was skeptical at first, but these socks are fantastic! They keep my dog's paws warm and protected during our winter walks, and the anti-slip grips prevent any accidents on slippery surfaces. They're a must-have for any dog owner
Ordered the smallest size, my cat is small, but it will be OK for the kitten
My senior dog has arthritis, and these socks have made a world of difference for him. They provide extra cushioning and support for his joints, allowing him to move around more comfortably. I highly recommend these socks for any pet with mobility issues
They are adorable!!!! Excellent quality, warm... I'm In Love
These socks are a lifesaver for my pup with allergies. They protect his paws from grass, pollen, and other allergens, reducing his itching and discomfort. Plus, they're durable and easy to clean—definitely worth the investment
I recommend the socks are mega cool
Soft, allowing for natural movement, and the cute designs are a bonus—I love them!
These socks are perfect for our dog; they stayed on despite her initial reluctance to wear them.
Worth every penny, my dog's paws have never been happier!
These socks are adorable and functional—best purchase ever!
My dog has a habit of licking his paws, leading to irritation and discomfort. These socks act as a barrier, preventing him from accessing his paws and allowing them to heal. They're comfortable for him to wear and have made a noticeable improvement in his paw health
Finally found socks that fit my tiny pup perfectly!
I bought these socks for my dog after he had surgery, and they've been a lifesaver during his recovery. They protect his incision site from dirt and bacteria, and the stretchy fabric ensures a snug and secure fit. I don't know what we would have done without them
These socks are a game-changer! My dog used to slip and slide on our hardwood floors, but these socks provide excellent traction and stability. Plus, they're super cute and stay on my pup's paws all day
These socks are perfect for my small dog who struggles to keep warm during the winter. They provide extra insulation for his paws, keeping him cozy and comfortable on chilly days. Plus, the anti-slip grips give him the confidence to explore without fear of slipping
Very nice
My dog seems so much more comfortable with these socks on.
I'm amazed by the quality of these socks! They're durable enough to withstand my dog's rough play and frequent walks, and the elastic cuffs keep them securely in place. They're a great investment for any pet parent looking to protect their dog's paws