SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The different grinding heads are perfect as they grow! This tool has been such a help with our newborn!
I love how this product is designed keeping in mind the safety of babies. The speed control feature is great!
This nail trimmer is one of those products you don't know how you need until you have. The LED light makes such a difference in visibility and the various attachments ensure suitability for all ages. It's easy to use, efficient, and most importantly - safe for my little ones.
No more fear of accidentally cutting my little one's skin while trimming her nails! 😍
As a first time mom, I was so nervous about cutting my baby's nails but this product has been such a lifesaver! The LED light is especially helpful for those late-night nail trims when you don't want to turn on the lights and risk waking up your little one.
This nail trimmer is a blessing! The LED light and multiple attachments make trimming my baby's nails a breeze. No more fear of accidental nicks.
The LED light feature is super helpful for nighttime nail trims.
Recommend
As a first-time dad, trimming my newborn's nails was terrifying until I found this product! The built-in LED light ensures clear visibility while each attachment caters to different stages of growth making it versatile beyond comparison. Now nail-trimming time isn’t scary anymore – instead it’s quick and fuss-free!
No more scratching from overgrown nails thanks to this trimmer.
Best thing ever invented!! The LED light is such a great feature, makes everything easier when you have low lighting.
The LED light ensures precision while the different attachments cater to my child's growing needs. I highly recommend it!
The compact design makes it easy to store and carry around. And it runs on two AA batteries which means no cords getting in the way or having to find an outlet every time we need to use it.
Absolutely love this product. It’s gentle on my baby's delicate fingers, the LED light ensures precision, and the variety of heads cater to all needs!
A must-have tool for every parent - safe and efficient.
I can’t even begin to express how much easier this tool has made our lives! No more tears during nail-trimming sessions – just smooth, perfectly trimmed nails every single time.
❤️
The perfect solution for parents like me who dread nail-cutting time. This trimmer with its handy LED light has made life so much easier.With 6 attachments and an illuminating LED, this tool takes away all the stress from maintaining my child's nails. A must-have for every parent!
helpful💞
Durable and safe. Great for newborns to toddlers!
It’s lightweight yet sturdy; making handling super comfortable even during longer grooming sessions with my toddler who never sits still!
I appreciate the durable material - definitely built to last!
The battery operation feature adds convenience as there are no wires involved & we can take care of our little one’s manicure anywhere anytime without any hassle.
The six different grinding heads tailored for various ages are such a thoughtful addition. This means we can use this product as our child grows from being a newborn to toddlerhood!
Love the compact design, fits perfectly in my diaper bag.