SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am absolutely in love with this set! The gold quartz steel band watch is not just an accessory, but a statement piece. It's incredibly stylish and the diamonds add that touch of luxury to it. Along with the matching jewelry pieces, they create a cohesive look that can elevate any outfit. I've worn them on several occasions - from casual lunches to formal events - and have received numerous compliments each time. What's even better is how comfortable they are; you'd think something so elegant would be heavy or uncomfortable, but it feels like I'm wearing nothing at all.
this set is everything i wanted and more. how it shines in the, makes me feel so fancy.
Absolutely smitten with this set. The watch is not only functional but incredibly stylish, and the jewelry pieces add that extra sparkle to any outfit. Great value for money! 💖
This diamond watch and jewelry set has quickly become my favorite go-to for accessorizing my outfits. The design is exquisite, with the gold band providing a beautiful contrast against the sparkling diamonds. They're versatile enough to wear daily yet sophisticated enough for special occasions as well. Every time I put them on, I feel instantly more glamorous and confident about myself.
My wife overjoyed when she saw what I got her for anniversary. She has worn them every since then, saying they're comfortable elegant.
i've been getting compliments left right & center ever since i started wearing these beauties 😍 super happy with my purchase 👌
I gave this set as an anniversary gift to my wife and she was overjoyed! She adores how elegantly designed each piece is – especially the watch which stands out due its unique blend of functionality and style. She wears them constantly now saying they're extremely comfortable despite their luxurious appearance.
What caught my attention first about this diamond watch & jewelry set was its stunningly sleek design – every detail screams elegance without being overly flashy which perfectly suits my taste in accessories. But what made me fall head over heels for it was its comfortability combined with durability – two things one wouldn't usually expect from such fashionable items! Now whether I’m heading out for work or attending some classy event, these pieces never fail to enhance my overall look while ensuring utmost convenience!
impressive
This set has become my new favorite accessory. The gold quartz watch is so elegant and the diamonds add a touch of luxury. I've worn them to several events and have received numerous compliments each time. They're not just beautiful, but also comfortable to wear.
sparkly
The diamond watch and jewelry set are absolutely stunning! Their sophisticated design adds an instant glamour to any outfit. What's more, they are surprisingly lightweight and comfortable for such luxurious pieces.
This diamond watch and jewelry set are simply exquisite! They add such an elegant flair to any ensemble, whether casual or formal. Despite their luxurious appearance, they're surprisingly lightweight and comfortable - making them perfect for daily wear.
love
I gifted this set to my wife on our anniversary, she was thrilled! She loves how stylish yet functional the watch is, along with the matching jewelry pieces. Now she wears them almost daily saying they're extremely comfy despite their exquisite appearance.