SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My pup and I are thoroughly impressed with this premium dog jacket! The wind and snow repellent features have made our winter walks much more enjoyable. The jacket's breathable mesh lining ensures my dog stays comfortable, while the waterproof excellence keeps him dry in slushy conditions. The superior visibility with reflective stripes is a great safety feature for nighttime. I appreciate the easy wear design and the fact that it's machine washable, making my life so much easier. This jacket is a solid investment for any dog owner looking to provide the best for their pet.
As a dedicated dog parent, I'm constantly on the lookout for products that blend comfort with functionality, and this winter jacket hits all the right notes! The snug fit, courtesy of the elastic band, and the additional wind protection from the high collar are thoughtfully designed. The fur lining is just the cherry on top, keeping my furry friend toasty even on the coldest days. It's easy to put on and maintain, making our winter outings a breeze!
I recently purchased this premium winter dog jacket for my little adventurer, and it's been a game-changer! The waterproof shell is a real boon, keeping my pup dry and comfortable, no matter how heavy it rains. I particularly love the built-in harness functionality; it's so convenient for our daily walks. The reflective stripes give me peace of mind during our evening strolls. It's not just a jacket; it's a durable, stylish shield against the elements.
Finally, a jacket that comfortably fits my large doodle.
The coat is great, but my dog is apprehensive about wearing it.
The jacket looks like it will be very warm for my little girl.
Very pleased with all the high-quality items I purchased.
The winter coat's quality and style are impressive.
The cute coat is perfect for my small dog, comfy and warm.
The jacket is excellent at keeping him warm.
The jacket looks wonderful and fits perfectly.
The product is great, well-made, and perfect for chilly nights.
Appreciative of the quality and appearance of my order.
Love the coat, it's fantastic.
The jacket fits my small Maltese/Pekingese perfectly.
Easy to put on, and provides good coverage for my lab.
Absolutely delighted with the new coats, great quality and harness inclusion.
The jacket is beautifully made and fits perfectly.
Nicely made jacket, appreciate the quality.
The jacket is great and easy to put on, but a sturdier zipper would be better.
My dog enjoys the jacket in the cold, it's essential right now.
Never seen a jacket so well-made for such a good price.
Both my pup and I are happy with the coat.
This product is much loved by my small dog, looks great on her.
Love the warm, quality jacket, makes my buddy look handsome.