SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I absolutely adore this training pouch! It has truly revolutionized our evening strolls with its practicality and durability. The material of the pouch is impressively robust, maintaining its quality even after prolonged use. This is a significant feature for me as I have an energetic Labrador who requires frequent walks and exercise sessions - hence the need for a sturdy, reliable product. The fabric doesn't show signs of wear and tear no matter how much I use it. In fact, it's consistently resilient despite being subjected to daily usage in various weather conditions. Its longevity speaks volumes about the quality of materials used in its construction which makes it worth every penny spent. Moreover, what sets this pouch apart from others on the market is its unique design that allows easy access to treats when needed most – during those crucial moments of obedience training sessions or while rewarding good behavior during walks. The quick-release mechanism ensures that rewards are given promptly which aids in reinforcing positive behaviors effectively. This feature has proven particularly helpful in our training endeavors; my pup has made so much progress since we started using this pouch! His response time to commands have improved significantly and he seems more eager than ever before during our training sessions - all thanks to the immediate reinforcement provided by this handy tool! In addition to all these fantastic features, there's also something endearing about seeing your dog’s eyes light up at the sound of treats rustling inside their favorite new accessory. 😊🐾 So if you're looking for a game-changing tool that will aid your pet’s development while making your life easier, look no further than this outstanding training pouch! It promises durability, convenience and ultimately contributes towards enhancing communication between you and your furry friend.
I've been using this treat pouch for about two months now and I'm really impressed with its quality. As an owner of three dogs, I need something that can withstand daily use and this product does exactly that. The durability is top-notch; you can tell just by touching it that the materials are high-grade and built to last. What stands out most though is its functionality: quick access opening, plenty of storage space...it's truly designed with dog owners in mind.
As a professional service dog trainer, the quality and reliability of my gear is absolutely critical for optimal performance in my line of work. One piece of equipment that has proven to be an absolute game-changer for me is this treat pouch - it hasn't let me down even once! The first thing that caught my attention about this product was its impressive durability. It's far superior to any other treat pouches I've used in the past, which often wore out quickly or failed to stand up to frequent use. This one, however, shows no signs of wear and tear despite put through rigorous daily training sessions. But what sets this treat pouch apart from others isn't just its strength alone – there’s so much more on offer here. The convenience factor cannot be overstated; it’s designed such that treats are easy to reach in quickly without any fumbling around. This feature allows me to maintain momentum during training sessions without unnecessary interruptions or pauses. This means not only am I able to keep the dogs engaged throughout our training exercises but also ensures they receive immediate positive reinforcement for their good behavior 🐶💪 It's these small features that can make all the difference when you're working with animals who thrive on consistency and routine! Moreover, since incorporating this little gem into my toolkit, I have found that not only does my job feel easier now but also significantly more enjoyable! There's something incredibly satisfying about having reliable tools at your disposal – ones you know won’t let you down when it matters most. In conclusion, as someone who relies heavily on top-quality gear for successful service dog training outcomes, finding a product like this durable yet convenient treat pouch has been nothing short of revolutionary!
🎉Fantastic! 🎉
⭐⭐⭐⭐⭐ - I absolutely love this training pouch! It's incredibly durable, making it perfect for my energetic Labrador who needs regular walks and exercise. The material is robust and shows no signs of wear and tear even after frequent use in all kinds of weather conditions. What sets this pouch apart is its design that allows easy access to treats during obedience training or rewarding good behavior on walks. My pup has made so much progress since we started using it; his response time to commands improved significantly due to the immediate reinforcement provided by this handy tool. Seeing my dog’s eyes light up at the sound treats rustling inside their favorite new accessory is just a bonus! If you're looking for a game-changing tool that will aid your pet’s development while making life easier, look no further than this outstanding training pouch!
⭐⭐⭐⭐ I love how durable this pouch is.
This training pouch has been a game-changer for me and my German Shepherd. The durability is unmatched, and the easy access to treats makes our training sessions so much smoother!
⭐️️️️🌟🌟🌟🌟 - As an owner of two hyperactive Border Collies, this treat pouch has proven its worth in gold! It's sturdy, practical, and built to last – perfect for daily use.
lifesaver
🐾❤️💯Absolutely impressed by the quality of this dog treat pouch! It’s not only durable but also user-friendly making every walk or training session easier than ever before.
Love seeing my Boxer's eyes light up each time he hears the rustle from this bag! Excellent quality and durability make it a must-have accessory for pet owners! 😊
cool
🌟👍😄- This treat pouch is an absolute gem! Its durability combined with easy access to treats has made training my stubborn Bulldog so much more enjoyable!