SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Purchased two of these for our driveway - they're super bright and have such a sleek design. The induction feature is pretty cool as well, lights up as soon as we pull in.
I have just completed the installation of this solar lamp on my garden wall, and I must say, my level of satisfaction is quite high! The process was incredibly straightforward and hassle-free. Right from unpacking it to having it fully operational, everything about setting up this device a breeze. It's designed with simplicity in mind so even those who aren't particularly will find the installation easy. One feature that truly stands out for me is quick charging ability during daylight hours. This solar harnesses sunlight efficiently and charges at an impressive speed which means you won't be left without light after sunset. Its performance remains consistent regardless of how sunny or cloudy the day might have been. Once night falls, this little wonder transforms into a beautiful source of soft illumination. It emits a gentle glow that adds an enchanting ambiance to my garden space without being too overpoweringly bright or harsh on the eyes. The quality of light produced by this solar lamp has certainly exceeded my expectations! What makes me love this product even more is its eco-friendly nature. Not only does it utilize renewable energy from the sun thus reducing reliance on electricity but also contributes towards lessening our carbon footprint – something I am very passionate about as an environmentally-conscious consumer. Installing this solar lamp has not only beautified my garden but also provided an efficient lighting solution that aligns with sustainable living principles. So if you're looking for a simple yet effective way to illuminate your outdoor spaces while keeping sustainability in mind, then I highly recommend giving this product a try!
I'm thrilled with this purchase. The soft glow from the lantern creates such a relaxing atmosphere in our backyard oasis.
i've been using this solar lamp for several weeks now... gotta say i'm loving! no more fumbling for keys in the dark when i get home late work 👍 plus, saving energy feels good
Absolutely love this lantern! It’s eco-friendly and gives off just enough light for my evening reads on the porch.
so happy with my purchase 😊 this little gem not only helps us save on electricity bills but also adds an elegant touch to our patio area...and did I mention how much I appreciate the sensor function? no more stumbling around after sunset 🌙✨
Such a nifty little gadget! It adds the perfect touch of ambiance to my patio parties. Plus, it's solar-powered - how cool is that?
The best part about this wall lamp? No wires!! Installation was a breeze and it works like magic with its auto-induction. A must-have if you ask me!
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This lantern has been a wonderful addition to our camping gear. Solar powered and safe, it's ideal for outdoor adventures!
This small but mighty solar candle lantern lights up my garden beautifully each night. A must-have for any green thumb.
Seriously impressed by this solar candle lantern! Its warm flickering light brings an enchanting vibe every time we dine alfresco 👏
this tiny thing packs quite a punch...it’s beautiful efficient and oh-so-practical especially when you have kids running around no worries about knocking over candles anymore 😁
We've taken ours on several camping trips now - they're lightweight, compact, and provide plenty of light without needing electricity or batteries!
i really appreciate its simplicity...just leave it out during the day then enjoy its warm comforting glow at night perfect for those summer evenings 🌅