SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am absolutely overjoyed and thrilled with this hose! From the moment I got it, I found it to be incredibly user-friendly and super easy to use. There is no complex setup or installation involved - just connect it to your water source, turn on the tap, and voila! The hose immediately begins expanding rapidly. The speed at which it expands when the water is turned on has been a true revelation for me. Within seconds of turning on my faucet the hose fills up completely and is ready use. This quick expansion saves me time and makes watering tasks much more efficient than they to be. One of the key areas where I've used this fantastic garden tool is in washing my car. It's made that chore so much simpler now because its lightweight nature allows me to move around freely without straining myself. Additionally, watering plants has become an absolute breeze with this hose since its length can easily reach all corners of my garden. An unexpected but highly appreciated bonus was how effectively this product worked for cleaning off my patio! With minimal effort from me, dirt and grime were quickly washed away leaving behind a clean surface that looked as good as new! But perhaps what truly sets this hose apart from others in the market is its high-pressure option. This feature really has been nothing short of a game changer for me; there's so much power packed into such a lightweight product! Whether you need a gentle sprinkle or strong jet stream of water – varying pressures are available at your fingertips making any task achievable with ease. In conclusion, if anyone asked about my experience with this amazing expandable hose - 'absolutely thrilled' would be an understatement indeed!
🌟🌟🌟🌟🌟 Wow! This expandable garden hose is just what needed. The multi-function feature allows me to switch between with ease - from delicate flowers that need gentle watering to stubborn dirt on my vehicle that requires high pressure. Plus, it's so compact when not in use.
Superb hose! High pressure is perfect for car washing.
My husband bought this fantastic multi-purpose hose for our home, and we couldn't be happier! It’s sturdy yet flexible which makes maneuvering around our large yard a breeze. And can we talk about the pressure? Incredible! Washing our cars at home now feels like using professional equipment.
Good product
This hose truly expands my gardening capabilities! A++
This expandable hose is honestly one of the best purchases I’ve made recently 😊 Not only does it save space in my garage due to its shrinkability but also delivers an impressive amount of water pressure for all my gardening needs as well as car washes.
Best garden tool I've bought in ages. Highly recommend! ⭐
As someone who loves their car looking spotless but hates dragging around heavy hoses – this was a dream come true! It’s light enough for me to move easily yet powerful enough to get rid of every speck of dust or mud on my beloved ride 🚗💨
A small but mighty hose, packs a punch with pressure.
Who knew you could fall in love with something as simple as a garden hose? But here I am writing this review because this product truly deserves recognition 👏 High-pressure function works wonders while washing cars or spraying down outdoor furniture. A real lifesaver!
Compact when stored, powerful when used - great design!
I was pleasantly surprised with this hose's performance. The high pressure is perfect for washing my car and the expandable feature makes it so easy to store away when I'm done. It’s a simple tool, but it certainly made my life easier.
👍