SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
🌼💕 These little sunnies, that I recently purchased, are positively the cutest! They were a gift for my adorable niece on her special birthday and she simply cannot get enough of them. She absolutely adores these sunglasses and they have quickly become her favourite accessory. The fit is just perfect for her petite face. They provide ample protection from the harsh rays of the sun, which is so important in maintaining eye health. At the same time, they make her look like a mini fashionista - stylish yet age-appropriate. What caught my attention when buying these glasses was their unique daisy flower design. It's not your run-of-the-mill children's sunglasses design; it has an added element of fun to it that perfectly captures childhood joy and innocence. This adorable detail adds an extra pop to all of her outfits making every day feel like a runway show! Another plus point is their durability, something every parent or aunt would appreciate considering how kids can often be rough with their belongings. My niece has dropped them multiple times already but each time they've bounced back without any visible damage or change in shape!
I'm so impressed with these sunglasses! As a father of two girls, it can be finding accessories that are both practical and appealing to their tastes. But these hit the mark on both fronts. The round frames provide excellent coverage against harmful UV rays which is crucial during our family beach trips. And let me tell you about the design - nothing short of delightful! The daisy flowers add such an endearing touch; my daughters love wearing them around town and receive tons of compliments!
OMG 😍😎 Bought these cute glasses for my daughter as part of her summer wardrobe update and boy was it worth every penny spent! Not only do they shield her eyes from harsh sunlight effectively but also serve as an uber chic accessory that goes with almost all her dresses, thanks to its neutral color scheme with a pop of floral goodness. She loves twirling around in them pretending to be a movie star haha... Definitely recommend this product if your child loves dressing up or simply needs good quality eye-protection gear.
Perfect
These glasses are more than just an accessory, they offer crucial protection against harmful rays during our family beach trips. absolutely delightful with their flower design
We love them!
The cutest accessory ever 😎