SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This crystal stone holder necklace is a game-changer for crystal enthusiasts like myself. The ability to interchange different stones easily is what makes this necklace stand out. I've been wearing it daily and love how it complements my style while allowing me to benefit from the healing properties of various crystals. The mesh holder is delicately crafted yet sturdy, giving me confidence that my precious stones are held securely. It's the perfect blend of functionality and elegance, and I couldn't be happier with my purchase. A great find for anyone looking to add a touch of spiritual chic to their wardrobe!
I'm absolutely thrilled with my new crystal stone holder necklace! It's such a unique and meaningful way to wear my favorite gemstones. The quality of the necklace is top-notch, with a durable and well-crafted cage that ensures my stones are safe and secure. The fact that I can change the stones to suit my daily needs is just amazing. I've received so many compliments on how beautiful and unique it is. It's not just a piece of jewelry, it's a personal statement and a source of positive energy. Definitely a must-have for anyone who appreciates the beauty and power of crystals.
I recently purchased the crystal stone holder necklace and it's been a fantastic addition to my jewelry collection. The design is both elegant and practical, allowing me to showcase different stones depending on my mood or outfit. I love the versatility it offers! The stainless steel cage is not only sturdy but also beautifully crafted, adding a touch of sophistication. Whether I'm wearing a casual outfit or dressing up for an event, this necklace has become my go-to accessory. It's wonderful to have a piece of jewelry that's not only stylish but also lets me carry my favorite crystals close to my heart. Highly recommend for anyone who loves crystals as much as I do! 😊
I'm likely to purchase it in other colors.
After months of searching, I finally found something to hold my large Hematite stone. This chain works well and looks nicer than net options.
I placed polished stones in these and gave them out as gifts. They were well received.
I'm about to order another one; this one is the large size. I want the small and medium as well.
It holds the stone nicely and looks beautiful.
I love the concept of this necklace, but the chain broke before I even left the house.
It seems to work for many of my stones, and I love everything about it. Just ordered four more.
The necklace cage holds a variety of stone shapes securely. I really like it and it looks cool.
This necklace feels like a stable cage for my crystals. The chain itself is of good quality. Considering the price, it meets expectations well. Haven't noticed any skin discoloration, but I avoid wearing it in water.
Beautiful necklace that works well with most medium-sized stones. I absolutely love it!
Pretty cool product, though the clasp is small and hard to use. Otherwise, it looks great.
Bought as a gift, and my daughter immediately put it to use. It's a nice item.
I got the medium size in silver, fitting most of my crystals. The necklace could be a bit longer, but overall, it's fantastic, offering a lot of versatility.
Loved this product; it's perfect for small to medium-sized crystals and looks super pretty, more unique and durable than macrame holders.
Nice piece! Planning to get a bigger size soon.
Wonderful, perfect for swapping out different crystals!
Used it to carry a dice, and the effect is stunning. Planning to get one for my stepdaughter.
It's a very pretty piece.
Good quality, would consider buying again.
It's exactly what I needed.
I'm absolutely delighted with this product.
Excellent choice for wearing quartz.