SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Wow, I'm blown away by these swimming goggles! 😍 They've completely transformed my swimming experience. The anti-fog feature is a game changer - no more having to stop mid-lap to wipe them clear. Plus, the UV protection gives me peace of mind when swimming outdoors in bright sunlight. And did I mention how comfortable they are? No more red rings around my eyes after a swim session! These are definitely worth every penny!
I was initially quite skeptical about purchasing another pair of swimming goggles. My past experiences have left me disappointed more times than I'd care to. However, this time, my decision has proven to be a pleasant surprise! These fantastic goggles have not only met but significantly exceeded all my expectations. The first thing that struck me about these goggles was their superior waterproof seal. It's absolutely top-level and unlike any other I've experienced before. There were no leaks whatsoever - an issue that had plagued many of my previous pairs of goggles. This exceptional feature held up even during the most intense workouts or strenuous swim sessions which is truly commendable. What really sets these goggles apart though is their UV-protection feature - an added bonus that proved invaluable for those sunny day swims at the lake. The protection from harmful ultraviolet rays ensured that my eyes were safe while allowing me to enjoy the beautiful weather without any hindrance. They also offer clear vision underwater while protecting your eyes from chlorine or saltwater irritation.
Anti-fog, UV protection and comfortable to boot. I couldn't ask for more.
Just tried out these new goggles today and man am I impressed! 🏊♂️ Not only do they look sleek and professional, but they also perform like it too. The anti-fog technology worked flawlessly throughout my entire swim workout (which hasn't happened with any other pair). Also appreciated the adjustable straps which made getting a perfect fit super easy.
Just got these new goggles and they're brilliant! Great fit, no leaks or fogging. Makes swimming so much better.
Superb quality goggles that offer both comfort and excellent visibility underwater without any fogging issues. Highly recommended!
I’m absolutely loving these new swimming glasses!! Finally found ones that stay put on dives AND keep water out consistently during long swims 🙌🎉 Plus their anti-fog performance has been nothing short of amazing compared to others I’ve tried over years.
Best pair of swimming goggles I've ever owned!
As an avid swimmer who's always struggled with finding good quality goggles that don't fog up or let water in, you can imagine how thrilled I am with this purchase! 👌The lenses stayed crystal clear from start to finish of each swim session and didn’t irritate my eyes at all thanks to the UV protection feature.
Nice!
If you're looking for reliable, high-performing goggles, then look no further! These ones are the real deal. The UV protection is great for outdoor swims and the anti-fog feature works like a charm. They're also super comfortable to wear - no more annoying pressure against my eye sockets. I couldn't be happier with this purchase!
Goggles that actually stay put AND keep out water? Yes please! These have exceeded all expectations.
💯