SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Wow! This hydration bladder has completely redefined my hiking experience. It's lightweight, easy to clean and the water cool for hours on end. Truly a must-have for any outdoor enthusiast!
i love this thing 😍😍
no more lugging around heavy water bottles during practice 👌👌
This is hands down the most practical item I've added to my fitness routine recently. Its durability and ease of use make staying hydrated effortless even during intense workouts.
As someone who's always out camping and exploring, I've had my fair share of experiences with various hydration solutions. You name it, I've probably tried it! But let me tell you something, none of them hold a candle to this one right here. One thing that really stands out about this is its high capacity. It's like the beast of all hydration solutions! The amount of water it can hold is just insane. This means I get to stay hydrated throughout my long treks without having to constantly stop for refills. You know how annoying and time-consuming those frequent refill stops can be, right? Especially when you're in the middle of an exciting trek or when you're trying to maintain a certain pace. Well, say goodbye to all that hassle because with this bad boy by your side, those days are gone! The fact that it saves me from having constant refills isn't just convenient; it’s also a massive plus point in terms of safety too. When you're on challenging terrains or in remote areas where clean water sources aren't readily available, having a reliable source of hydration becomes even more crucial. So if you ask me what makes this hydrating solution stand out from the rest? It's got everything: practicality due to its large size which cuts down on refill stops making your trips smoother and safer; reliability as there are fewer chances for dehydration-related issues cropping up during your adventures; convenience since lugging around several smaller bottles isn’t necessary anymore.
Easy to carry, clean and fill!
Perfect for my running routine, lightweight and keeps water refreshingly cold.
Super durable! Survived many outdoor adventures with no leaks or issues.
I've always struggled with staying hydrated during my long-distance, but this hydration bladder is just great. It's incredibly lightweight and fits perfectly in my running pack without any discomfort or awkward bulging. Plus, the high capacity means I don't have to worry about frequent refills even on my longest routes. The ease of cleaning is another major plus point - no more struggling with hard-to-reach corners! All in all, it's an excellent product that I would highly recommend to any athletes out there.
This hydration bladder is a must-have for any serious athlete.
Great investment! Makes staying hydrated during workouts so much easier.
Fits perfectly in my backpack, makes hiking trips worry-free.
This is perfect!
The high capacity means less refills needed. A real time-saver!
Nice