SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Picture this: you're out there on the trail miles away from civilization and your water bottle runs dry. What do you do? Well, with this bad boy in your pack, that's no longer an issue. The thing I dig about this piece of kit is how it comes in multiple capacities. This means I can tailor exactly how much H2O I'mugging around based on the length and intensity of my hike. If it's just a quick jaunt up a nearby hill or something more leisurely like that, then the smaller size does the trick nicely. But if we're talking full-on mountain treks where dehydration becomes a serious concern - well then buddy, crank that capacity up to max! But here’s what makes this hydration bladder stand head and shoulders above others: its ease of refillability while being on-the-move! Imagine not having to stop every time you need to quench your thirst or refuel your water supply; it’s as simple as stopping by at any stream or river along your path without breaking stride. And trust me when I say super easy doesn't even begin to cover it! You just pop open the top bit - no fiddling around trying to unscrew stubborn caps or anything like that - fill 'er up from whatever fresh source you find along the way and bam! You're back on track quicker than ever before. So yep, if long hikes are kinda your thing and staying hydrated is high on your priority list (which let’s be real - it should be), then snagging one of these hydration bladders would be doing yourself a solid favor. It truly has been an absolute lifesaver for me during those grueling trails!
so lightweight yet holds so much! i love that it comes in different sizes, perfect for any outdoor activity. no leaks either which is a huge plus 👍
Perfect for my long hikes!
I've tried many bladders over the years but this one stands out because of its versatile capacity options. Whether I'm cycling or hiking, having the right amount of water with me is crucial and this product delivers just that.
No leaks, lightweight. Couldn't ask for more!
this thing rocks!! 💪💦 took it camping last weekend - kept me hydrated without weighing down my backpack. multiple size choices are genius!
Great!
Such an essential item for outdoor enthusiasts like myself! Its multi-capacity feature allows you to choose how much water you want to carry depending on your needs for the day. It's durable too—survived all my rugged adventures so far!
Durable and practical - it's become an outdoor essential for me.
Love it
wow...just wow...never thought something so simple could make such a big difference in my mountain biking trips 🚵♀️ multi-sized options means never carrying unnecessary weight again
A must-have for any outdoorsman. Makes staying hydrated easy!