SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
If you're a barber who's always on the move, this backpack is your new best friend. it doesn't just have space - it has ample room to stash all your tools of the trade. I'm talking shears, clippers, combs and more. Everything fits in there without feeling cramped or cluttered. And let me tell ya something about organization: this bad boy takes it to another level! No more rummaging around for that elusive clipper guard or favorite pair of scissors. This bag keeps everything neat and tidy so you can find what you need when you need it. Plus, having all my gear in one place makes packing up at the end of the day a breeze. Just zip up and roll out – no fussing over lost items or leaving anything behind by accident. But don’t think that because this pack is practical it skimps on style. Nope! It’s got an understated cool vibe going for it too which definitely ups your professional look! All said and done, if you’re someone who needs their barber tools handy wherever they go then trust me when I say: You won’t regret getting this backpack! It’s like having a portable salon right on your shoulders. So why wait? Give yourself an upgrade with this killer carry-all today!
A fantastic purchase! I love how it holds all my in one place, making it easy to find what I need when working with clients.
really like this bag. good size, lots of pockets. makes work easier 😊
I'm impressed the quality of this backpack - it's sturdy and well-made. The compartments are perfect for keeping things tidy!
this thing is amazing!!! so much space but still compact enough not to be bulky 👍👍👍
As someone who travels often for work, this organizer has been a blessing. No more fumbling around looking for my scissors or combs.
Great design and functionality! This backpack really meets the needs of barbers like me who are always on-the-go.
never knew i needed something like this until i got one as a gift... now i can't imagine life without it!
It’s super durable – definitely built to last through daily wear and tear.
it's just so handy having everything in one place instead of spread out everywhere... plus it looks professional too 🙌