SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
⭐️⭐️⭐️⭐️⭐️ I am absolutely thrilled to share my thoughts on this fantastic little table. As an avid camper, I've long been on the hunt for something exactly like this, a compact, practical solution. And I must say, after countless searches and trials of other products, I've finally found it. The first thing you notice about this table is handiness. It's incredibly lightweight which makes it super easy to carry around during camping trips without adding any unnecessary weight or bulk to your gear. What really takes the cake though is the adjustable height feature. This might seem trivial at first glance but trust me when I say that it comes in super useful when you're out exploring nature's wonders! The ability to adjust according to varying terrains ensures we always have a steady surface no matter where we set up camp. But there’s more! The built-in light stand adds an extra touch of convenience too. Now playing cards with my friends under starry skies doesn't strain our eyes anymore because we have just enough light focused right where we need it on the table! I cannot recommend this product highly enough!
What an excellent table! I'm very happy and I liked it very much .. It is just like in the photos I recommend it💯 The adjustability feature really sets it apart from other tables I've tried before.
Just came back from a week-long hiking trip and boy did this portable table come through big time!! 😍 From serving as our dinner platform to holding our lanterns during nighttime storytelling sessions (thanks to that nifty light stand), it was worth every penny spent on it. The fact that you can adjust its height made things even more comfortable for us.
Genius idea!
The adjustable feature is perfect. You can use it at home as a table next to the sofa, and then you can use it for camping.
I'm absolutely delighted with this table!
Useful
Lightweight, adjustable, comes with a light stand
This ultright round table is my new favorite outdoor gear
👍
I'm thrilled with this portable round table! Perfectly functional yet easy to transport plus the added bonus of a built-in light stand.
must-have
Super convenient and practical, I can't recommend it enough!
magical🌟
fantastic little table