SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
⭐⭐⭐⭐⭐ I am thrilled to share my experience with this stand, which has truly been a game changer for me! As an avid plant enthusiast, I've long been on the hunt for something that could comfortably house and beautifully display my ever-expanding collection of green friends. This adjustable stand not only meets but surpasses my expectations in every way. One of the standout is its sturdy construction. The quality and craftsmanship are evident from the moment you lay eyes on it - there's no doubt that it's well and designed to last. It easily supports even my heavier pots without any signs of strain or instability. The bamboo material adds another layer of appeal, giving it a natural look that seamlessly blends into any decor style. Whether your aesthetic leans towards modern minimalism or rustic charm, this stand will effortlessly compliment your space while adding a touch of nature-inspired beauty. A major highlight is the inclusion of a tray - an absolute lifesaver when it comes to preventing water spillage onto my precious hardwood floors. No longer do I have to fret over potential damage during watering times; now all excess moisture is neatly captured by the tray! What sets this product apart though is its adjustability feature. It can be easily modified to accommodate different pot sizes, making it incredibly versatile and suitable for various types of plants. From small succulents to larger leafy greens, each one finds their perfect spot in this wonderful stand. In conclusion, I cannot recommend this product enough for fellow plant lovers out there! Its mix of functionality and aesthetics makes it an unbeatable choice if you're looking for a reliable home for your botanical buddies 🌿🎍
As someone who appreciates functionality and aesthetics, I must say this product has exceeded all my expectations! The bamboo material adds an earthy touch to my living room while its adjustable feature allows me to display plants of various sizes with ease. Plus, the inclusion of a tray ensures cleanliness by catching excess water or soil. This stand truly combines practicality with style seamlessly!
What can I say? This little gem has transformed our sunroom into a lush indoor garden haven! It's not only functional but also incredibly stylish. Being able to adjust the size means we can showcase everything from our petite succulents right up through to our larger ferns without any hassle at all - versatility at its finest indeed 😊 And let’s not forget about that handy tray; it makes watering day so much easier (and cleaner!). All in all, we couldn’t be happier with this purchase.
A truly versatile stand! Adjusts easily to fit all my plants
This stand is a plant lover's dream! The adjustable feature accommodates all my plants, while the bamboo design adds an earthy touch to my decor. A perfect blend of functionality and aesthetics.
Stylish
I'm thrilled with this purchase! It's not just a plant stand but also a beautiful piece of decor that enhances my living space. Plus, the tray protects my floors from water spillage - genius!
love it!
An unbeatable choice for displaying greenery in style! Its sturdy construction can handle even heavy pots without strain or instability; it’s truly built to last.
Strong and durable - holds even my heaviest pots without strain.