SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The grip is extremely comfortable and the sharp blades made peeling and canning fifty pounds of sweet potatoes easy. The price was reasonable too.
So far, this peeler has been fantastic, a worthy online purchase to replace a rusted metal one. It makes peeling faster and cleaner.
This peeler is the best I've ever used! It effectively peels everything, even tough sweet potatoes. It's very sharp, so be cautious - I nicked my thumb once.
Peeling potatoes has never been easier. I wish I had found this peeler sooner – it's made my life much easier.
I used to have an old-fashioned peeler which broke. This new one is much easier to use.
These peelers are nice and sharp, better quality than I expected. I got them just in time for Thanksgiving, making it easy for the teenagers to peel the potatoes.
I'm very happy right now! This peeler is easy to clean and makes peeling vegetables and fruits much simpler compared to the metal one I used before.
This is a great vegetable peeler with a protective cover over the blade. It's simple to use.
I gave these peelers as a gift, and my aunt was impressed with their sharpness and ease of use, outperforming her old ones.
It's hard to explain why, but this peeler is exceptional. It operates smoothly, is easy to handle, and cleans without hassle.
I had to repurchase this peeler after it was accidentally thrown out. My wife finds it comfortable and effective. If needed, I would buy it again.
I bought this peeler for my mom because her old ones didn't work well. After using it, she agreed it's the best she's ever used.
I'm very pleased with how this peeler performs. It's sharp, comfortable to hold, and well-made. It's a great value for the price.
This peeler is ideal. It has a comfortable grip and is extremely sharp, making it an essential item for preparing meals.
Amazing product, so easy to use. I will buy again.
Nice and smooth cut, making peeling effortless.
After our old peeler broke, we needed a replacement. This one works well.
Good quality, easy to hold, and peels potatoes effectively.
This peeler is easy to use and durable.
Sharp and easy to use. I love it.
This peeler is of high quality and well-designed. It's definitely worth the money.
This is the best peeler I've ever owned! I'm eager to see how durable it is.
This peeler is exactly what I was looking for.
Absolutely fantastic!
This peeler is really nice, peeling perfectly with super sharp blades.