SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
⭐️⭐️⭐️⭐️⭐️ This tote bag is an absolute essential for the summer season! It's impressively spacious and can comfortably accommodate all my beach necessities. From sunscreen to protect my skin from harmful UV rays, a fluffy for lounging on the sandy shore, a gripping novel that keeps me entertained while soaking up the sun, and even an extra pair of flip flops - this bag has room for it all. The design of this tote bag is truly unique. The intricate woven pattern gives it a distinct boho vibe that I find incredibly appealing. It effortlessly captures the carefree spirit of summer with its casual yet stylish look. What makes this bag stand out even more are the tassels adorning it. They add just the right amount of flair without being overly flashy or ostentatious. The tassels provide a touch of fun and whimsy to what could otherwise be a simple accessory, making it much more than just your average beach bag. Beyond its aesthetic appeal, one thing I particularly love about this tote bag is how well-made and sturdy it is. Despite using it almost daily over several weeks now - whether for trips to the beach, picnics in the park or simply running errands around town - its quality remains uncompromised. It still looks as good as new which attests to both its durability and resilience against wear-and-tear despite heavy usage! No fraying threads or loose seams here; every detail continues to hold firm. 😍
I'm not usually to leave reviews but this bag truly deserves praise. The quality is impeccable — you can tell that a lot of care has gone into its craftsmanship. Its chic boho style immediately caught my eye online but seeing it in person exceeded my expectations. The size is perfect too; large enough to fit everything I need yet lightweight so carrying around isn't burdensome at all.
stylish and spacious ☀️
As someone who loves anything with a touch of bohemian charm, this tote did not disappoint! 🌼 Not only does it have an aesthetically pleasing woven design but also practicality with its roomy interior space and comfortable straps that don't dig into your shoulders after prolonged use (trust me on this).Those cute tassels are such a fun detail!
my new summer essential
This bag has been my constant companion this summer. The quality is good.
Absolutely love this tote!