SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The only air freshener I will ever use again in my cars. They are sleek and look great in my AMG's air vents. Long-lasting, and I love all the scents.
Bought this diffuser to keep my car smelling good while driving. The diffuser is well made and sturdy.
The smell is really good.
The product's scents are strong, and it's been about a month now, and I still haven't changed the scent. Worth the price.
The smell lasts long. Love most all of them. Strong recommendation for this.
This product looks great and smells great. I can't quantify the longevity yet, but just by opening the foil packet to place the refill in the holder two days ago, the smell is still evident in my office. My car also smells great, maybe even a little too strong for the first couple of days.
The fragrance is very mild, probably better for a small car, as I can't notice any smell.
Will buy again.
I love the design and how easy it is to install.
Beautiful presentation and very pleasant aromas. Excellent product, thank you.
Love the scents, especially the lavender one. It keeps our car smelling fresh and clean all the time.
Easy to use and slips into the a/c ducts easily. We've used one fragrance so far, and it's very nice, not overwhelming.
Handy product with pleasant scents, but they don't last long.
Love the smells.
Smells great. I use one in my car and another on a fan in my home.
Good quality and great price. You can purchase different scent oils to replenish the stick once it dries out, which is what I did.
Excellent.
For those who say it doesn't smell, make sure it's open and that air is flowing through the vent it's attached to. Then the scent should be noticeable.
There are many scent options, and they are all pleasant without being overwhelming.
Nice product!
Initially, the scent is fantastic when taken out of the package, but after placing them in the holder and attaching to the vent, there's no smell, which is disappointing. The cylinder looks sleek, but the air freshener doesn't work as expected.
Absolutely love these! They have an amazing smell, high-end and elegant, not like standard car fresheners.
The overall appearance is nice, but the inserts don't smell pleasant, with maybe one good scent and the others being a waste.