SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
When it comes to cycling gear, this cage is the real deal. It's as light as a feather, you won't even notice any extra weight on your ride. But don't let that fool you into thinking it can't hold its own! This little guy is strong as an ox - I'm talking serious strength here. It's like having a trusty sidekick right there with me during my cycling trips. Whether I'm hitting the trails hard or cruising through city streets, this cage has got my back and keeps everything firmly in place. The design of this thing? Genius! Its lightweight nature doesn’t compromise its durability one bit. You'd think something so airy would buckle under pressure but nope, not this bad boy. It holds up just fine and then some! You know how some cages rattle around when you're pedaling like mad? Not an issue with this one at all – smooth sailing all the way. And talk about ease of use! Slipping your bottle in and out while keeping your eyes on the road is a breeze thanks to its practical design. I've taken it on countless rides already and every single time, it performs flawlessly without fail. Rain or shine, dirt track or smooth pavement - nothing fazes this beast of a cage. All these features make for one reliable companion during my cycling adventures; always ready for action whenever I am. So if you're looking for a sturdy yet lightweight addition to your bike setup that won't disappoint regardless of where your journey takes you... look no further pal! This cage hits all those marks effortlessly making every trip an absolute joyride.
I used to have problems with other cages but this carbon fiber one fits just right! It's like it was for my bottle 🚴♀️💦
This thing rocks! It’s not only sturdy and light, but also looks sleek on my bike. Can’t recommend enough!
i love how easy it is to get water bottle in and out of this cage. definitely worth every penny.
Super impressed with its durability despite being so lightweight. A must-have for any cyclist!
Fantastic product - doesn't rattle or shake when I'm biking over rough terrain, which is a major plus point for me.
this carbon fiber cage has been nothing short of amazing since i got it last month – no more worrying about losing hydration mid-ride 😅
The fit? Perfect! The weight? Barely there! The look? Sleek and modern. This water bottle holder checks all the boxes!
good holder
No more annoying rattling sound while riding thanks to this awesome piece of gear. Love it!