SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The sheer cuteness of this bracelet made it an immediate favorite of mine, but it's the sentiment behind gifting the other one to my boyfriend that makes it truly special 😉. It's our little connection, a physical representation of our affection and bond that transcends the usual modes of expression. The idea of sharing something so adorable and meaningful fills me with joy, adding a layer of intimacy to our relationship. It's a small gesture, but it speaks volumes about the depth of our connection and the joy we find in each other's company. I'm eagerly anticipating the moment I get to give it to him, marking another cherished memory in our journey together.
Pretty but tends to break easily. It's beautiful but handle with care!
The astronaut and celestial pendants on this bracelet are beyond cute. When it arrived, I noticed the astronaut figure was slightly bent, but it turns out that's part of the design, especially if you get the version where the astronaut is holding a star. It adds character and makes the piece even more endearing. I absolutely love it and wear it all the time. 💖🌌
Cuteeee
Nice
I'm absolutely in love with this bracelet! It's super adorable with its whimsical pendants that just add a touch of magic to any outfit. Wearing it feels like I'm carrying a little piece of the cosmos on my wrist. Plus, it's so light that I barely notice it's there, except for the lovely jingle it makes as I move. This bracelet has quickly become my favorite accessory.
The quality is outstanding, and I adore how cute they are 😍
Excellent are identical to the image, I liked them too much!!! 10/10
I've ordered from here multiple times and have always been impressed with the quality of the products. They are exceptional and arrive earlier than anticipated. Highly recommended!
These are affordable, fit well, and are worth purchasing again.
The fit of the bracelets varies with wrist size, but they match the product images exactly and are very robust. They withstood water exposure all day on the Fourth of July without any damage or rust. Initially, they may be tricky to put on, but it becomes easy with a little practice. An excellent product overall, though the chain eventually broke at the connection point, which is common with any chain.
For me and my sister😍💕
Absolutely beautiful . 🩷
Fits perfectly
This product meets its description perfectly, boasting excellent quality and a stunning appearance. The craftsmanship is top-notch, with an impressive shine. I would definitely shop here again due to the quality of their products and the competitive pricing. Highly recommended!
The quality is great, and the magnets function perfectly.
The bracelets are lovely.
The quality is fantastic, and the bracelets look adorable 😝😌
Super comfortable and stylish! A must-have accessory.
Gorgeous shine and durable material, highly recommend!
Super cute with good material, my bf loved it ❤️. It's durable and looks great.