SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect!
As a professional hairstylist, I'm blown away by the performance of this styler. It's lightweight, versatile, and the intelligent temperature control is a dream. It's become a staple in my salon.
So happy with this purchase. It does everything I need and more!
I'm absolutely thrilled with my new hair styler. As someone who's always on the go, finding a styling tool that's lightweight and versatile enough to handle all my hair needs was a top priority. This styler has exceeded my expectations in every way. The ease of switching between drying, straightening, and brushing modes has made my travel routine so much simpler. The intelligent temperature control ensures that my hair is always treated gently, reducing the risk of heat damage.
This has significantly cut down my styling time in the morning, giving me extra minutes to enjoy my coffee. The powerful airflow and even heat distribution mean I can achieve the perfect style without risking damage to my hair. It's an all-around winner in my book.
Bought this on a whim and it's the best decision I've made for my hair. The combination of drying, straightening, and brushing in one tool saves so much time. Plus, it's incredibly lightweight and easy to travel with.
So lightweight and easy to use. It's completely transformed my hair game. Can't recommend it enough!
The combination of drying, straightening, and brushing in one tool not only simplifies my styling process but also saves me a significant amount of time each day. I've noticed my hair looks smoother and shinier since using it, thanks to the intelligent temperature control which prevents heat damage. This styler has become an indispensable part of my daily routine
Saves so much time in the morning. My hair has never looked better!
recommend
The powerful airflow dries my hair quickly, while the intelligent temperature control ensures I don't overheat and damage my locks. My hair has never looked better, and I attribute that to the gentle yet effective styling capability of this incredible tool. It's a must-have for anyone looking to simplify their hair care routine
I've never been more satisfied with a hair tool. It's perfect for anyone looking to simplify their styling routine without sacrificing quality. The negative ion technology is the cherry on top!
I was initially skeptical about it, but after a few weeks of use, I'm thoroughly impressed!
A must-have for anyone. It's changed the way I do my hair for the better!
gift👍
The intelligent temperature control is a feature I particularly appreciate, as it helps protect my hair from heat damage while still achieving the perfect style. I've been using it for a few weeks now, and my hair has never looked better.
Incredible tool! Saves time and space, and my hair has never looked better. A must-have for anyone.
😍
I've received numerous compliments on my hair since I started using this styler, and I can't help but sing its praises to everyone! Totally recommend.
The powerful airflow dries my hair quickly, allowing me to get ready faster. The 360° rotating cord is the cherry on top, providing the flexibility needed for styling my hair from any angle. It's not just a hair tool; it's my new travel companion.
A game-changer for my hair routine. Efficient, lightweight, and gives perfect results.
After years of juggling multiple styling tools, this has been a breath of fresh air. Its compact, lightweight design makes it incredibly easy to use, and the rotating cord adds a level of convenience I didn't know was possible. The ability to dry, straighten, and brush my hair with one tool has not only saved me time but also space in my bathroom.
As someone meticulous about hair care, THIS has been a revelation. Its lightweight design means I can style my hair to perfection without any discomfort, and the cord allows me to reach every strand effortlessly. The combination of a dryer, straightener, and brush in one sleek tool has streamlined my styling process, making it faster and more efficient. The intelligent temperature control ensures even heat distribution, protecting my hair from damage and leaving it smooth and shiny. I've noticed a significant improvement in the health and appearance of my hair since switching to this styler. Recommend.
This hair styler has made my morning routine so much easier. The powerful airflow dries my hair quickly, and the straightening function is superb. It's also so lightweight, making styling a breeze.
Absolutely in love with this styler. Travel-friendly and so versatile!