SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is a handy little device. I use it to blend my morning coffee drinks, and I've even used it to make the Dalgona coffee that was so popular a year or two ago. It does exactly what I expected it to. Let's see how long it lasts.
Great tool, but don't get it wet. I accidentally dropped it in the sink, and, well, it no longer works. Otherwise, it's a cool gadget.
I loved it; I've had others before, and none of them mix as well as this one. It's strong, and the quality is very good!
Works well. Bought it for my coffee and hot chocolate for my kiddos. Easy to use!
I use this for mixing delicious hot chocolate, freeze-dried coffee, drinking chocolate, and other powdered mixes. It works great, and the drinks are smooth going down! Highly recommend.
I bought this for frothing milk when I want to go all out with my coffee at home. It works great without breaking the bank. Take that, Starbucks!
My husband got me a milk frother for Christmas, and it was terrible; it had no power to it. So I bought him this one, and it's amazing. I love it; I use it every day.
I love this awesome little frother. It is powerful enough to allow me to make my drinks fancy and a breeze to clean.
Like many of you, I've started to use powders daily. This mixer seamlessly blends in creatine powder, pre-workout, and collagen. I highly recommend it; it's very easy to use and very easy to clean.
I finally broke down and got one, and now I'm upset I didn't get one sooner!
This is the 2nd one I bought only because I dropped and broke the first one. We use this on a daily basis. Not only is it good for frothing the creamer or milk, but it works great for mixing your drink.
Works to froth like I'm a barista. It's strong and reliable.
I love this for my coffee. I like it very light, and this stirs my cream evenly.
I love this gadget! It's easy to use and clean, and it works great.
This little frother arrived promptly and is as described. It froths very well and requires just a quick rinse and dry after use.
This is perfect for blending my coffee, tea, and even my pre-workout. I'm thrilled that I no longer have to taste chunks of chemicals in my drinks because of it. I've had it for several months now and use it 2-3 times per week, and it's held up great. I rinse it after each use. It's quick and powerful, so just make sure your glass is tall enough; otherwise, it will spill over. Other than that, I highly recommend it.
Easy to use, nice color, and great value.
This handheld frother does the job just as well. I heat a cup of milk in the microwave for 1 minute, then use this gadget. Perfect.
It took me a few tries to achieve a good head of foam, but now I'm really pleased with it.
I genuinely cannot have my coffee without frothed milk, so this whisker is an absolute holy grail in my household!
This is a great purchase; it does exactly what it's supposed to do.
It comes ready to use, is easy to operate, and creates great creamy froth.
The product is very accurate and worked on the first try after inserting the batteries. I would recommend it, although it did take a while to arrive.