SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It performs exactly as advertised. I tried grinding very fine for espresso, and it did take a bit more time than I preferred. Next time, I'll start with a blade grinder to break up the beans before the final fine grind. I appreciate the click settings and the fact that it can partially fit into my Aeropress plunger. Just be cautious not to get it stuck.
I'm thoroughly pleased with this grinder. Initially, I was a bit apprehensive about adjusting the grind, but it turned out to be quite straightforward. When friends brought us cardamom buns from Sweden, I felt inspired to recreate them, and this grinder came in handy. My kids were eager to try using my mortar and pestle, but when they realized it required some effort, they left me to it. With this lovely tool, I'll be ready for their help next time!
This manually operated coffee grinder is a fantastic deal. It offers adjustable settings from coarse to fine, allowing you to customize your grind for your preferred brew style. I personally use it in the field with a percolator, and it consistently performs well.
The grind quality it provides is fantastic, but I should note that it takes approximately 5 minutes to grind 18g of beans for a single shot. It's perfect for a single brew, but if you need to make more, investing in an electric grinder might be a better option.
It works perfectly and can achieve the fine grind you need. I use it to make Turkish coffee when traveling, and its size is ideal for one or two people. I had some older beans that didn't taste quite right with a blade grinder, but after using this grinder, the fantastic flavor was back! I'll definitely keep a couple of these on hand.
This lightweight grinder produces the perfect grind for my morning coffee. I prefer a medium grind, and it works wonderfully for that.
It's excellent for on-the-go use when traveling. It does require a bit of effort, but the reward of fresh coffee makes it worthwhile.
I initially purchased this item to grind flax seeds, but it didn't work well for the smaller seeds. It's better suited for larger seeds and beans. Cleaning is easy, but getting the beans inside can be a bit tricky due to the small opening. It's a great choice if you're looking for a non-electric and non-battery-powered option, especially for travel or camping.
This coffee grinder offers excellent performance at an extremely affordable price. I highly recommend getting one for pepper as well. Two versatile tools in one!
As soon as it arrived, my daughter seized it and used it to grind pepper. It worked remarkably well for that task, so I wasn't upset. In fact, I got a second one specifically for coffee, and it works like a charm.
I appreciate the grind it provides for my coffee press, and it works great for my Kurt 2.0 as well. So far, I haven't encountered any issues with it. Plus, it's easy to clean!
One improvement could be adding a simple twist-lock mechanism to secure the bottom portion that collects the ground coffee during grinding.
The coffee grinder works efficiently, but it emits a high-pitched squeaky noise while grinding.
With its beautiful stainless steel construction, this grinder is a handy item for camping trips.
One thing to be cautious of is that the crank handle simply rests on the post, so it requires careful handling. Additionally, it's a bit small and not the easiest to clean. However, if you find yourself without power and in need of grinding coffee beans, this grinder is your go-to solution.
We use it almost every morning to grind fresh coffee, and it continues to work reliably.
I only ground enough for two pots of coffee with this grinder. It serves as a backup grinder for me, and it's important to note that any hand grinder requires some effort. While I can't speak for its long-term durability as I've only used it twice, I believe I would consider buying another one in the future.
Light grinder that grinds my morning coffee just right. I use a medium grind and works great for that.
Still using this thing to this very day. It's a solid grinding tool.
I love this thing. My partner and I like our coffee at different grind levels and this does that perfectly. It's easy to clean, easily transported, and made of very solid material.
High quality starter grinder! Great instructions and easy to use and clean.
I like the hand crank workout that leads to a perfectly ground expresso!
Works as described
Works great! Grinds very smoothly! I use it as pepper grinder!
Beautiful stainless steel, nice little item for camping.