SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Coming across this bag has been a revelation. The animal print design is so on trend, it's the perfect accessory for any outfit and really stands out in a crowd. What I love most about it though is its unique asymmetrical shape - there's something so fresh and different about it that just screams chic French vintage to me! It fits snugly under my arm too which makes carrying my essentials around all day an absolute breeze. And speaking of essentials, despite its compact size, I can fit everything from my wallet to my phone, keys and even some makeup inside without feeling like I'm lugging around a heavy load. Plus the canvas material feels soft yet sturdy enough to withstand daily use. All in all, this bag has exceeded every expectation.
i absolutely adore this tote not only does it have an amazing cow print pattern but also the fact that i can carry everything i need without feeling weighed down speaks volumes about how well-made and practical it is
wow what an incredible find didn't expect much but boy was i wrong fantastic quality spacious interior comfortable fit love the denim look with rivets
Absolutely smitten by this vintage-style shoulder tote! The cow-print design adds such character while also being super stylish right now. Its lightweight canvas body ensures durability without sacrificing comfort or style.
The best part? This tote isn’t just good looking; its roomy interior lets you pack quite a bit into one neat little package!
I've never been so pleased with a bag purchase before. From the moment I laid eyes on this canvas tote, it was love at first sight! The animal print is so striking and unique, especially with that asymmetrical design twist. It's also very comfortable to carry around due to its underarm fit.
this cow print shoulder tote is an absolute winner trendy yet practical
The durability of the canvas material combined with the softness makes carrying it a joy. Plus, it has ample space inside for all my stuff without feeling bulky.
i'm totally in love with this denim rivet tote stylish durable and oh-so-comfy what more could i want
This vintage-style shoulder bag with its bold animal prints is just what I needed. Surprisingly light yet sturdy, it fits comfortably under my arm making daily commutes hassle-free!
I am thrilled by how much room there is inside despite its compact size. This truly is a must-have item!
the asymmetrical shape adds such a fun twist to this classic style absolutely obsessed
in love with this asymmetrical design so unique and chic plus incredibly spacious inside
This denim rivet shoulder bag has been my best purchase in a while. It's not only fashionable but also highly functional with ample space for all essentials.
this cow print shoulder tote is an absolute winner trendy yet practical
the asymmetrical shape adds such a fun twist to this classic style absolutely obsessed