SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My female XL bully puppy hates the cold, but she loves this soft, warm grey sweater. It's easy to put on and matches her grey merle coat.
This shirt is adorable! It's soft inside and not bulky. My 7lb Chihuahua usually wears XS or S, but I got her a medium and it fits perfectly.
Bought this for our puppy since it's already cold out. It fits great and he seems comfortable in it. He's already outgrown this one, so I'll be buying another.
Just got this sweater for my dog and she loves it. She's sleeping so comfortably in it. It's soft, well-made, and arrived quickly. She adores her new sweater.
Bought two of these for my 10-pound dog in large for a loose fit, making them easy to put on. They've washed and dried well on a gentle cycle. Very happy with these, though the purple one looks more black. Still a great purchase for the winter.
It's tough finding things that fit tiny dogs, but this sweater fits perfectly according to the size chart. My 4lb chi puppy loves it and it's comfy for him. Big win that it doesn't cover his potty area!
The material is super soft and the seams are soft too. My mini doodle, 26 pounds, loves it. The XL size is a perfect fit and it's well made.
It's pretty thin, ideal for October weather in TN. My shih tzu, about 10 pounds, feels comfortable in it and immediately runs around in it. Planning to order a few more in different colors.
I bought an XS for my nearly 4-pound kitten and it fits perfectly with room to grow. It's not too bulky and easy to move in. The color is bright and the material is soft.
It's a good fit for our fat man. 11kg
Super nice and good quality. Fast shipping. Bravo.🐕❤️👏
I loved super warm apart
I arrived very fast. Everything perfect. Spectacular price quality. Warm sweater for our little hair. I ordered XL for 5,5 kilo pomerania, a little long, but perfect. I recommend the seller. Thank you very much.
This nice the model and the fabric is good. Fits size
Super! Warm, stylish, beautiful! For pug 9,5 kg for rosemir
This cute model and the fabric is soft and the color is good, as well as seen in the picture
Very cool. and warm, fit perfectly
Size is perfect for my 22 lb French Birch. Thank you
Love it
Highly recommended. My two Chi and Chi-mix, all fit perfectly. Size M, at 3.5 kg , 3.8 kg. and at length 29 cm. I am fully enthusiastic. Always happy. Was my 2TE order.
Adore the color and my baby in it
Love how it looks
Just right for my dwarf teckek
The shirt is good, my dog feels comfy in it
It's very nice, it looks good, I recommend