SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been rocking this brush for a few weeks now, and let me you, it's one of the smartest buys I've made in ages. The detangling feature is smooth as butter but still does its job right, even on my thick-as-a-brick, coarse hair. It glides through like a dream without any of that nasty pulling or breaking. Now let's talk about the scalp massage aspect - pure bliss! Every morning feels like a trip the spa with this baby in hand. It works its magic on your scalp making you feel relaxed and ready to start your off right. Talk about self-care! Living where humidity rules supreme can be tough on my hair causing frizz galore. But thanks to this gem and its anti-static material, those frizzy bad hair days are becoming history! This little detail is an absolute game-changer for anyone who knows what it’s like battling with unruly locks daily. But hold up cause there's more! What really makes this product shine brighter than a diamond is the one-key self-cleaning system. Seriously y'all, cleaning has never been easier or more convenient; no more wrestling with hairs tangled around bristles till kingdom come! Just press that button and voila - all clean! So if you're tired of struggling with stubborn knots every morning or just want something that'll give your scalp some love while keeping frizz under control – look no further than this brush here folks because it ticks all those boxes plus some extra ones too!
As someone who has struggled with dry, brittle hair due to constant heat styling, finding an effective detangling brush has always been challenging. This brush not only glides through my locks without pulling or breaking them but also stimulates blood circulation in my scalp thanks to its 3D air cushion design. After each brushing session, my hair looks smoother and shinier than before.
So easy to clean! Doesn’t break my hair! Great purchase!
đź‘Ťđź’– This detangling brush with its one-key self-cleaning feature has made my daily routine so much easier. It's gentle my scalp, too.
I recently bought this for everyday use and it's exceeded all expectations. Not only does it look great but its performance is top-notch.
Incredible! Detangles and massages my scalp, self-cleaning is a bonus.
the best thing I've bought in years! it doesn't pull or break my hair and cleaning it is a breeze. love how easy it makes everything.
recommend
As someone who sheds a lot of hair, the quick-clean button on this compact brush has been life-changing! It untangles effectively too - no downsides found yet.
Came in perfect condition - loving the color!
I was skeptical at first but this little gem proved me wrong. It detangles without any discomfort and cleans itself - what more could you ask for?
No more tugging or pulling. Plus, self-cleaning? Yes please!
A must-have for anyone with long hair. No pulling, no pain, just smooth strands every time. And the fact that it cleans itself? Priceless!
The ergonomic anti-slip handle ensures precision control while styling your hair regardless of its type or texture – be it long or short, straight or curly! Its high-quality plastic construction prevents static build-up ensuring smooth and frizz-free hair after every use!
A truly good detangler that gets the job done efficiently!!
This amazing little tool does wonders for reducing breakage by gently detangling strands instead of yanking them out harshly like other brushes tend to do! Plus the striking colors make this practical item fun and stylish too!
impressive
This brush has made my hair routine so much easier, love it!
Its sleek, has a large enough paddle, and the cleaning feature does work well. I love it!
my daughter used to hate getting her hair brushed now she asks for it because this tool makes brushing fun again 🙌💕
Gentle the scalp, effective detangling. Self-cleans - what a win!
This product truly understands our needs: effective detangling + scalp massaging + effortless cleaning = pure happiness.
The massage feature feels like a spa treatment at home!
Okay
Ideal for any type of hair, this versatile brush is all you need in your grooming kit.