SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I still remember the day we first introduced these plush squeak toys into our home - watching as our fur babies' eyes lit up with excitement was simply priceless! Since then, they’ve become an integral part of their daily routine; be it during playtime or nap times, those adorable little toys are never far from sight 😊 We've tried numerous pet products over the years , but nothing compares to this particular one . Not only does it keep both our doggy & feline friend entertained for hours on end , but also provides us peace of mind knowing that they're safe & happy while we ' re away at work . A big thumbs up 👍👍
I'm impressed by the quality of this plush toy. It's soft yet holds up well to my pets' rough play.
When we first introduced these toys into our home, we were simply hoping for something that would keep our energetic furballs occupied during those long office hours. Little did we know, it would end up being so much more than just a distraction – it’s now an integral part of their daily routine; be it during playtime or nap times, those adorable little squeaks are never far from sight 😁
The perfect for keeping energetic pets occupied. Great value for money too!
I'm not one for writing reviews but after seeing how much joy this plush squeak toy has brought into our home, I felt compelled to share my thoughts! Our furry friends absolutely love them; they're always so excited whenever playtime rolls around now thanks to these fantastic toys. They’re durable enough to withstand their rough play yet gentle on their teeth at the same time – truly a win-win situation if you ask me.
Wow, what a fantastic toy! My dog and cat both love it. The plush material is soft yet durable enough to withstand their rough play. Plus, the squeaky sound keeps them entertained for hours. It's a great buy!
My husband and I are both working professionals who often find ourselves swamped with work during weekdays. As pet parents of two energetic furballs - a dog named Max and a cat named Luna - keeping up with their high energy levels became increasingly challenging over time...until we stumbled upon these fantastic plush squeak toys online! Now Max spends his days chasing after those irresistible little squeaks while Luna enjoys her afternoon naps cuddling against its soft fabric 🐾
I'm so happy I found this squeak toy! It's just the right size for my pets and they can't seem to get enough of it. The quality is top-notch as well - no signs of wear or tear even after weeks of use.
This was such a hit our fur babies at home! They've been playing non since we got this amazing toy. Love how it brings out their playful side 😊
Absolutely brilliant product! Our puppy adores the plush texture and our kitten loves chasing around the squeaks all day long. Not only does it keep them busy but also helps in burning off some energy!
The perfect addition to our pet-friendly household – these toys are simply irresistible for both dogs and cats alike! What’s more? They're easy on the wallet too.
If you have active pets like mine, then this plush squeak toy is an absolute must-have. It has become my cat's favorite pastime, while my dog enjoys cuddling with it during nap times 🐾
Just received ours today and boy oh boy do our furry friends love them already!! The softness combined with that intriguing little noise...it's like magic ✨
This isn’t just another pet toy; it’s THE pet toy every owner should consider getting if they want their beloved companions fully engaged and satisfied.
Bought one each for my puppers & kitty – best decision ever made! Could not recommend highly enough 👍👍
Gotta admit, I was a bit skeptical at first. But seeing how much my pets love this toy has completely changed my mind. It's now their go-to plaything!
My two furballs are absolutely obsessed with these squeaky toys! The plush material is soft and gentle on their teeth, yet sturdy enough to survive the constant gnawing. A+ product.
This toy is everything it promises to be - fun, engaging, and durable. My dog loves the squeaking sound and my cat loves batting it around 🐶🐱
Our little buddies can't get enough of this wonderful toy! They're always so excited when they hear the squeak that they forget about everything else 💕
I've never seen our pets so happy before we got them these plush toys! They're perfect for keeping them busy while we're away from home.
The quality of this product is truly impressive – still looks as good as new despite being used daily by both our doggo & feline friend 🌟
If you want something that will keep your pet entertained for hours on end, then look no further than this fantastic squeak toy!
Our dog and cat have always been fond of interactive toys, but this plush squeak toy takes the cake! It's durable enough to withstand their rough play yet gentle on their teeth at the same time - a perfect balance if you ask me.
We’ve tried numerous toys over the years but nothing compares to this one in terms of durability and entertainment value 👏
Fantastic investment for any pet owner out there looking to add some excitement into their furry friends' lives without breaking the bank 💵💰