SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The bags hold much less than the whole scoop, so I removed the bags, and now the scoop holds much more, covering the holes with tape. Now it's a nice big scoop that can hold a lot.
I bought this because I'm always tired of trying to find a plastic shopping bag that doesn't have a hole in it. It does require multiple bags usually. You just have to make sure to slow down; otherwise, you can end up wasting a bunch of litter by scooping too fast. But overall, I'm happy with this product.
Now, I no longer need a garbage can just for litter, and the scented bags can go in our regular garbage can. I love it, love it, love it!
I've had my two cats for over a year, and this product is groundbreaking for me. They should sell these with litter boxes!
This product is perfect for cleaning one-handed and reaching awkward angles in every corner of the litter box. It does fill up quickly, but the included baggies make a world of difference in managing a heavily used cat box.
I initially purchased the Litter Genie but still encountered mess when scooping. However, this product made the process much cleaner and easier, without any mess, and I don't have to come into contact with anything. I scoop with the scooper product and place it directly into the Genie - it's great. No touching required!
This is a superior solution to scooping out cat litter. I'm taking care of my daughter's cat while she's on vacation, and I really dislike this chore. I'm giving this to her when she returns because I'm sure she'll appreciate the ease of use.
I'd almost call this life-changing, and my yard has never been cleaner! No more picking up poop using a bag over your hand. And it's not just for cats!
It's sturdy, making it heavy on the side where your hand is out, allowing you to scoop through and sift through the kitty litter to get the most out of it.
If you have a lot of litter to clean, this might not be the best option. It doesn't hold much, and you may end up adding more clean litter because there's nothing stopping it from going into the bag. I had to purchase a different item because this one didn't work for me.
The bags have a pleasant smell. It's a breeze to use and an excellent way to dispose of your kitty's waste.
I adored this product. It's fantastic for quickly cleaning your litter box every day. It's super easy to use, comes with plenty of bags to last a long time, and makes scooping a breeze. It's also a cinch to dispose of the bag once you tie it off.
I love it; it's easy to clean and disposable.
I'm honestly absolutely thrilled with this product; it's incredibly convenient, and I no longer have to worry about getting litter on the floor while scooping.
It's easy to use and much cleaner.
I really appreciate how this scooper doesn't create a big mess, except when you're taking the bag out to replace it. When my fur babies first saw this scooper after it arrived, they were scared of it. However, after they saw me using it on their boxes, they quickly calmed down and waited until I finished cleaning and put the scooper away.
This makes life so much easier. I can keep the cat box clean daily with this scooper. I love it so much I bought another one!
It's truly fabulous and keeps your hands from getting dirty.
It does the job effectively, but if you're like me and have two male cats, there might be days when you need to use two bags. I change the litter every other day, and with three boxes to tend to, I simply order plenty of bags.
I purchased this product for my husband, and he's absolutely thrilled with it. He believes we should have acquired one much sooner! The seller was prompt in shipping it out, and I received it within three days!
I can't believe how I managed without this before. It's straightforward to use, and I've quickly learned how to maneuver it to make it work wonders!
This is the most fantastic scooper I've ever used! It's incredibly clever and makes cleaning the litter boxes much more convenient and effortless.
It's incredibly easy to use and makes cleaning the litter box much faster. Removing and installing bags is simple. I definitely recommend this product.
Great product! I should have gotten it sooner!!!!