SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This canvas shoulder bag with delicate embroidery is a true gem. The embroidery work is impeccable, adding a subtle yet elegant touch to the bag's overall design. The canvas material feels durable and holds up well to daily use. The bag's size is practical, allowing me to carry essentials without feeling weighed down. I appreciate the thoughtful interior layout, with enough compartments to keep things organized. The adjustable shoulder strap is a bonus, providing versatility in how I wear it. Whether I'm running errands or attending a casual outing, this bag complements my style effortlessly. It's a versatile and stylish accessory that I highly recommend.
This bag is a stunner! The phoenix embroidery gives it such an elegant touch. It's roomy enough for all my essentials and really boosts my style game. Love it! 🥰
What a fantastic shoulder bag! I'm amazed by the quality of the canvas material and the intricate embroidered design. It’s not just a bag, but also makes for an excellent fashion statement.
Versatile and chic.
The intricately embroidered shoulder bag I recently purchased is a delightful addition to my collection. Its canvas material feels durable yet lightweight, perfect for everyday use. The embroidery adds a touch of elegance without being too overpowering, making it versatile for various outfits. I appreciate the spacious interior and multiple compartments, keeping my essentials organized. The adjustable shoulder strap ensures a comfortable fit, whether worn crossbody or over the shoulder. Overall, this bag combines style and functionality beautifully, making it a practical and chic accessory that I'm pleased to have in my wardrobe.
Five stars ⭐️for this beauty! My wife adores her new shoulder bag. She says it's comfortable to carry and appreciates how well-crafted the phoenix embroidery is - truly unique!
Durable, trendy, and spacious: everything I wanted in a shoulder bag.
This shoulder bag has a simple and understated look, suitable for casual outings. However, the canvas material is average in quality, and the embroidery could be more intricate. It's functional but doesn't make a strong statement in terms of style.
I'm impressed by the quality and eye-catching design of this bag.
Absolutely thrilled with this purchase 💖The embroidered canvas shoulder bag has exceeded my expectations in every way: durability, size, design... everything screams elegance! A must-have accessory for any woman.
Recently acquired an exquisite shoulder bag featuring intricate embroidery and durable canvas construction. The embroidery adds a touch of sophistication without being too flashy, perfect for various occasions. The bag's size is just right, offering ample space for essentials without being bulky. What's impressive is the attention to detail, from the sturdy stitching to the well-designed interior pockets for organization. The adjustable shoulder strap ensures a comfortable fit, making it easy to carry around all day. Overall, this bag strikes the perfect balance between style and functionality, making it a standout accessory in my collection.
An exquisite blend of elegance and functionality. Worth every penny!
Functional and fashionable.
The canvas material is decent, but the embroidery lacks detail. It's a good size for daily essentials but doesn't stand out in terms of design. The shoulder strap is comfortable, though not very adjustable.
This shoulder bag exudes class with its beautiful phoenix embroidery.
Stunning embroidered design.
I'm thoroughly impressed with the embroidered canvas shoulder bag I received. The embroidery detailing is exquisite, adding a unique flair to the bag. The canvas material feels sturdy and holds its shape well, ensuring longevity. The size is perfect for carrying daily essentials, and the interior pockets offer convenient organization. I particularly like the adjustable shoulder strap, which allows for comfortable wear. The bag's overall design strikes a balance between elegance and practicality, making it suitable for both casual outings and more formal occasions. It's a stylish and functional accessory that has quickly become one of my favorites.
High-quality canvas material.
The bag's embroidery is subtle, which may appeal to some. However, the canvas feels average, and the overall construction is not particularly sturdy. It serves its purpose as a basic shoulder bag but doesn't offer anything exceptional.