SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
🌟🌟🌟🌟🌟 As a bustling mother of three, juggling my children's chaotic and ensuring their safety has always been an uphill task. However, this GPS tracker has proven to be an absolute godsend for me in managing this challenge. My kids are constantly on the go - between school, sports practices, and numerous social activities; it becomes extremely difficult to keep tabs on them all the time But with this compact device tucked away safely in their backpacks or pockets, I have found that I can effortlessly monitor their whereabouts at any given. What impresses me most about this tracker is its super accuracy. It provides precise location details without any significant delay which gives me peace of mind knowing where my children are exactly when they're out and about. The updates come through quickly too! This means I'm not left waiting anxiously for information but receive real-time data instead. Another aspect worth mentioning is how user-friendly it is to set up the device – even for someone like myself who doesn't consider herself particularly tech-savvy! The setup process was straightforward and hassle-free which was a huge plus point for me as it saved valuable time that could be spent elsewhere. In conclusion, from being able to track my children's locations accurately and swiftly to easy setup procedures, this GPS tracker ticks all boxes for what I need as a busy mom trying her best ensure her kids' safety while they live their active lives. Henceforth no wonder why I am giving it five stars! A big thumbs up from one relieved mama here! 👍
As a business owner having several delivery vehicles on the road daily, keeping track of them is crucial for efficiency and productivity. This smart GPS tracker has completely revolutionized our operations! The accuracy is top-notch; it gives real-time location data that helps us manage routes better. Its battery life is also impressive – no need to worry about frequent charging. Easy setup was just icing on the cake! Highly recommend for anyone needing reliable tracking solutions.
I recently bought this GPS tracker before going on a hiking trip with friends 🏞️ . It proved invaluable when we split into smaller groups but needed to regroup later - we could easily locate each other thanks to these handy devices! Not only did it provide peace of mind knowing everyone’s whereabouts in unfamiliar terrain but its compact size made carrying around effortless too 😊 . Definitely taking it along on future adventures!
This GPS tracker is an absolute game-changer! It's so easy to keep tabs on my kids now. Setup was a breeze too!
Cool👍
Thanks to this device, I always know where my family members are at any given time.
Good
Absolutely love the impressive battery life on this one! No need to worry about frequent charging which makes tracking all the more convenient 👍 .