SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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This comb has revolutionized our pet care routine! The curved bristles are perfect for getting under my cat's thick coat, removing loose hair without causing any discomfort. It's clear that it's been designed with both pet and owner in mind, from the non-slip handle that ensures a firm grip to the innovative self-cleaning mechanism that makes maintenance a snap. I've noticed a significant reduction in shedding around the house, and my cat seems happier and more relaxed after each grooming session.
I never knew grooming my fluffy feline could be so effortless until I found this cat hair comb. The self-cleaning feature is a game-changer, making the clean-up process a breeze. The gentle bristles glide through the fur, detangling knots while providing a soothing massage that my cat absolutely adores. It's become a cherished routine for both of us, leaving her coat silky smooth and our bonding time full of purrs.
Surprisingly effective on my shedding rabbit who seems to enjoy the comb's massage.
Excellent on both my cat and small dogs, and cleaning it is a cinch.
Suitable for my diverse pet family, from my border collie to my chihuahua.
Doesn't pull hair, making grooming comfortable for my cats. Highly recommend.
This brush has been a hit with my cats, easy to use and self-cleaning.
Works wonders on my long-haired cat, especially with knots, and it's easy to clean.
Completely satisfied with this grooming tool.
Lightweight and incredibly easy to use, removing pet hair is a dream with this brush.
Comfortable grip and the button is a breeze to use, even for those with less strength.
My short-haired cat took to this brush immediately, and it's been effective in keeping her fur off our clothes.
Simple yet effective grooming tool.
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Even my hesitant cat allowed for a lengthy grooming session. It's effective and easy to clean.
All three of my cats enjoy this sturdy and efficient brush.
Perfect for my two long-haired cats; we all love the grooming time now!
My kitten is quite taken with this brush.
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This brush has significantly reduced loose hair in the house, and all my cats, even the finicky one, enjoy it.
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Removing hair from the brush is incredibly easy, making it the best one I've purchased.
A thoughtful Christmas gift for cat owners, sure to please.