SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've always had trouble reaching the fruits on my apple tree, but this little tool has completely changed that! It's sturdy and well-made, perfect for getting those hard-to-reach apples No more climbing ladders or risking falls. I couldn't be happier with this purchase! 🍎👌
This device has truly revolutionized my gardening routine. It’s lightweight yet robust – perfect for reaching those pesky topmost apples that used to evade me before
The quality and effectiveness of this picker exceeded my expectations by miles! Now I look forward to picking season instead of dreading its arrivalđź‘Ť
As an individual who passionately indulges in gardening, I can assert with absolute certainty that this tool has been one of the valuable additions to my garden shed in recent years. It is a product that truly stands out due to its remarkable functionality and practicality. What makes this tool exceptional is its ingenious design. The structure of the device allows for effortless picking of even those fruits hanging at lofty heights from trees - a task which would otherwise require climbing or using unreliable tools. This eliminates the risk associated with potentially damaging them or causing premature fall, thereby ensuring not only their but also maintaining their optimal ripeness until they are ready for harvest. One noteworthy aspect about this gadget is how it enables you to perform all these tasks while keeping your feet firmly planted on ground level. This means no more precarious balancing acts on ladders or stools, making fruit picking safer and more efficient than ever before. Moreover, despite its robust performance capabilities, it boasts a lightweight construction which contributes significantly towards ease-of-use. Even after extended periods of use during long gardening sessions, there's no noticeable arm strain experienced when handling this tool. Its lightness does not compromise its durability either; rather it enhances user comfort without sacrificing sturdiness and longevity. In conclusion, as an ardent gardener myself who values efficiency and safety in my gardening tools, I cannot recommend highly enough the addition of this fantastic piece of equipment into any serious gardener’s toolkit collection. Not only will it make your life easier by simplifying what was once a strenuous task but also ensures that every fruit picked is done so at just the right time without causing any unnecessary harm.
This gadget is a game-changer for me as a senior citizen with arthritis. Bending over or stretching up high was becoming increasingly difficult but now I can easily reach fresh oranges right from my patio chair! Not only does it make life easier but also healthier by encouraging me to eat more home-grown fruits.
The overall quality of this product blew me away. From its comfortable grip handle to its gentle yet firm grasp on fruits...it just ticks all boxes for being user-friendly AND efficient đź‘Ź. It's definitely made fruit picking a lot easier and safer for me.
Who knew a simple tool could make such a big difference? It's made picking fruits from my tall tree an absolute breeze. I'm very impressed!
I have been using this picker head for about three months now and boy what a difference it has made in harvesting time at our small orchard! 🍒 Efficiently picks every piece of fruit while leaving no bruises behind; not like when we used poles or shook branches violently - those were dark times indeed.
This little gadget has been a real back saver! No more climbing ladders or stretching to reach those high branches. Just easy, effortless fruit picking.
Who knew picking fruit could be so fun? This thing has made our family weekend activity an absolute blast. My kids love using it and racing each other to see who can fill their basket first. It's durable too – stood up against both my enthusiastic 5-year-old and the stubborn old pear tree in our garden!
works as described
Never thought I'd be excited about a fruit picker but here we are! The design is genius - it gets the job done without damaging any of the fruits.
I love how user-friendly this product is; even my 7-year-old can use it with ease! Plus, no more worries about him climbing trees to pick his favorite peaches.
As someone who enjoys fresh home-grown produce but hates the hassle of harvesting them, this tool was heaven-sent. Makes quick work of getting all sorts of fruit down from their lofty perches.
Absolutely brilliant invention for anyone with fruit trees in their backyard like us! Saves time and effort while being gentle on the fruits themselves – what else could you ask for?
This handy helper makes harvesting so much quicker and easier than before – wish we’d found out about it years ago when we first planted our orchard!