SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am absolutely enchanted by this bag! It features a stunning golden weave that sparkles subtly under the light, making it a perfect accessory for those who appreciate detailed craftsmanship. The spacious interior is ideal for holding all your necessities, while the durable material ensures it can withstand regular use. It's not just a bag; it's a fashion statement that elevates any outfit, blending functionality with high-end design.
I must say, the craftsmanship on this bag is top-notch! The handwoven design adds a touch of elegance that's hard to ignore. It's not only luxurious but also incredibly sturdy - perfect for my everyday essentials.
This beautifully crafted bag turns heads with its intricate weave and luxurious golden hue. Perfect for any fashion-forward individual.
Wow, what an exquisite piece! This woven noodle bag has become my go-to accessory. Its golden hue exudes luxury and its durability is impressive. A high-quality product worth every penny!
This artisan-crafted bag is nothing short of a masterpiece. The golden threads are intricately woven into a beautiful, durable fabric that catches the eye and holds it. Beyond its beauty, the bag is surprisingly spacious, allowing for easy organization of personal items, making it perfect for everyday luxury or special occasions. The quality is outstanding, with every detail carefully considered to create not only a product but an experience of luxury and style.
Absolutely adore this bag! It combines elegance with durability, making it a must-have for stylish, practical accessories.
A masterpiece of design and functionality. The exquisite golden threads are woven into a stunning pattern that's both eye-catching and durable.
Elegant design, exceptional craftsmanship.
This meticulously woven bag is the epitome of sophistication, with its eye-catching golden shade that adds an instant upgrade to any ensemble. The craftsmanship is superb, offering a sturdy yet elegant container for carrying essentials. Its unique texture and luxurious appearance make it a standout accessory, suitable for both casual and formal settings. It's a versatile piece that effortlessly transitions from day to night, ensuring you always carry your items in style.
Luxuriously crafted, highly functional accessory.
This bag is a marvel of craftsmanship, featuring a radiant golden hue woven into a durable fabric that stands out in any crowd. It's not only a functional carrier but also a piece of wearable art that exudes elegance. Perfect for those who value both style and quality in their accessories.
Absolutely in love with this bag! Its luxurious, handwoven texture and vibrant golden color make it a glamorous addition to any wardrobe. It's spacious enough for daily essentials and sturdy enough for regular use.
Exquisitely crafted, stunningly beautiful, perfect for elevating any ensemble.
Stunning, durable, and very chic.
This beautifully woven accessory is a true statement piece, featuring a rich golden color that catches the eye. Its quality is unmatched, providing both style and durability. Ideal for anyone looking to add a touch of luxury to their outfit.
This isn't just any ordinary handbag – every detail reflects thoughtfulness & high-quality workmanship; definitely one-of-a-kind!