SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Our family has three dogs. We’ve always struggled to find chew toys that can withstand the test of time with such diverse chewing habits. This wooden deer toy has been nothing short of miraculous! Jack loves chasing it around the yard and gnawing on it vigorously without making even a dent in its structure. Our Golden Retriever enjoys carrying it from room to room; it's become her comfort object. And for our senior, who’s lost some teeth over the years, this toy is gentle enough not to hurt his gums but still provides him with hours of entertainment.
My dog absolutely loves this chew toy! It’s made of real wood, so it feels natural for him to chew on. Plus, it's super durable and has lasted way longer than any other toy we've tried. 🐶
My Rottweiler has a knack for destroying toys within minutes. But to my surprise, this one has held up remarkably well! The wood is incredibly strong and doesn’t splinter or break apart like other so-called indestructible toys we've tried in the past. It’s been over a month now, and it still looks almost new despite daily chewing sessions. What’s more, the natural texture seems to be really satisfying for him; he spends hours gnawing on it without getting bored. This toy has definitely exceeded my expectations!
Perfect size for my Chihuahua, who usually loses interest quickly but not with this one !
I have two very energetic beagles who love to chew on anything they can get their paws on – shoes, furniture, you name it! Finding something that could withstand their combined force seemed impossible until we found this wooden deer toy. Not only does it keep them entertained for hours at a time, but it's also durable enough to handle their enthusiastic playtime without breaking or splintering into dangerous pieces. Also, knowing that it's made from real wood gives me peace of mind about what they're putting in their mouths every day.
I was at first because my dog destroys everything, but this one is holding up great! The texture must be really satisfying for her because she hasn't put it down since I gave it to her.
This chew toy is a lifesaver! My pup used to gnaw on our furniture, but now he prefers his new wooden friend. It's sturdy and keeps him entertained for hours.
Finally found something that can withstand my dog's chewing habits! This wooden deer toy doesn't splinter or break apart easily like some others do. Highly recommend!
The moment I handed over the new chew toy to my Labrador, he went nuts with excitement. It's been weeks now and it's still in perfect condition despite daily use.
Our German Shepherd has gone through countless toys but not this one! The quality is outstanding and gives me peace of mind knowing she won’t swallow any harmful pieces.
Amazing product!
My little Chihuahua isn’t much of a chewer usually ,but something about this wooden deer just clicks with her!
My dog love chewing on his new favorite toy ,but I appreciate how eco - friendly it is compared to plastic alternatives .A win - win ! 🌿
We have two large dogs who are notorious for tearing things apart within minutes .This time ,they met their match !The wood construction truly lives up to its indestructible claim .
Finally found a chew toy that lasts! Our Bulldog adores her new wooden deer .
Perfect size and weight for our girl.She enjoys carrying it around as well as giving her teeth a good workout.Definitely worth every penny !
If you 're looking for durability combined with an all-natural feel,this one's your best bet.My Poodle hasn 't stopped playing since day one,and there 's no sign of wear yet.
I love that it doesn’t splinter and is eco-friendly too. My pup carries it everywhere!
From day one, both dogs were instantly captivated by its natural scent and texture – something they don't get from synthetic toys. Over several months now, despite rigorous daily use involving intense chewing sessions as well as tug-of-war games between them (which usually spell doom for most other toys), this wooden deer remains impressively intact!
My dog absolutely loves this chew toy! It’s super durable and keeps him entertained for hours. 🐶
This wooden deer toy is the only thing my aggressive chewer hasn't destroyed. Highly recommend!
Our Labrador can’t get enough of this natural wood chew toy. It's held up amazingly well.
The best investment for our German Shepherd – he hasn’t put it down since we got it.
No more chewed-up furniture thanks to this sturdy, real wood toy .It 's amazing!
Keeps our Beagle busy and happy without making a mess around the house .Love it ! 🌟