SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
An exceptional gadget for the little shutterbugs out there! This device has been a remarkable addition to our household, allowing our children to explore their artistic side. The instant physical copies of their captured moments have brought immense joy and satisfaction. Furthermore, the video recording feature is an added bonus that keeps them engaged and entertained. And with plenty of storage space provided by the generous 32GB memory card, they never have to worry about running out of room for all their creative endeavors!
This camera is fantastic! My child loves the instant print feature. The included 32GB card is a big plus. Highly recommend! 📷
Without a doubt, the best purchase we've made for our children this year to be this. It's not just an; it's an experience that they absolutely relish. They are completely smitten with the idea of being able to capture their world through photos and videos, and what makes it even more exciting for them is the instant gratification of seeing their creativity come alive in print right away! The joy on their faces as they hold their captured memories is priceless. Whether it’s a picture of a beloved family pet or a video documenting one of our many family adventures, each snapshot and clip holds a special place in our hearts. Moreover, beyond just being an engaging pastime, we believe it's also nurturing their creative instincts. The process encourages them to view the world from different perspectives and find beauty in unexpected places - all while having fun! Their excitement about taking pictures and shooting videos never seems to wane; instead, with every new day comes new ideas and fresh enthusiasm.
a big hit with our kids.
Perfect for my little in training! The video recording capability has been a hit and the image quality surprised us all.
Our children love capturing moments and printing them
An amazing purchase for our children this year. They are absolutely thrilled with the ability to capture and instantly print their favorite moments. Not only does it spark creativity, but also teaches them about photography in a fun way. The video recording feature adds another layer of excitement and the generous storage size ensures they never run out of space.
This product exceeded expectations - immediate photo prints are loved by my children & ample storage with 32GB card is just perfect 👍.
Incredible device for budding photographers! It's been wonderful watching my child learn about capturing moments through both photo and video formats - all while having loads of fun along the way thanks to the instant printing feature . Additionally, the inclusion of a large 32GB memory card was thoughtful touch by manufacturers ensuring ample room for all those cherished captures!
An excellent tool for young photographers!
A top-notch piece of tech we've introduced into our family this year! Our youngsters are absolutely delighted with this tool's ability to snap pictures and record videos on-the-go, providing immediate tangible memories thanks to its print-on-demand feature. It not only nurtures creativity but also gives them a fun introduction to photography basics. Plus, the substantial storage capacity ensures they can keep documenting endless adventures without any hassle.
Loved by my kids!