SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been using these tongs for cooking in nonstick pans, making salads, and even with my air fryer. They're great for not scratching surfaces. Even after several dishwasher cycles, they haven't rusted or shown signs of wear. I've had them for about 4 months now and they're still perfect.
I'm a big fan of cooking with tongs and have tried many types. The all-metal ones can be tough on non-stick surfaces. I don't use non-stick pans anymore, but I still prefer a coated tong to avoid any scratches.
It's a great product, definitely worth buying.
Really impressed with the quality of this product.
The silicone grip is super nice.
Good value for money, happy with the purchase.
Great value for the price! They're comfy, the color pops, and they're sturdy. My only issue is with the size.
Love these tongs, but remember to hand wash them. I had a similar set before that cracked in the dishwasher. These seem to be of much better quality, but I still prefer to wash them by hand.
They seem durable and are definitely good quality for the price. Haven't had them long enough to fully test their durability, though.
Love these tongs! They're great quality and stay closed for easy storage.
Got these tongs for my ceramic cookware and they're perfect for pretty much everything I cook.
These tongs, along with a silicone coated spoon and spatula, have become my go-to kitchen utensils. So glad I bought them.
I got these tongs for my air fryer because of the silicon tips. They're gentle on non-stick surfaces and super easy to clean. Plus, the locking feature is handy for saving drawer space.
They're easy to clean and seem durable, but keep them away from high heat. I learned the hard way when using them on a gas grill - the silicone melted when it touched the hot grates. Best to use them for less hot tasks in the kitchen.
These tongs are great for use with nonstick pans and cookware.
They're easy to use and perfect for protecting my enamel cast iron pots.
Never ended up using it because it was too short for my needs.
Best to use these in the kitchen, not suitable for outdoor grills.
They work as expected, great for avoiding scratches on non-stick pans. They're not the best for picking up small or thin items, but that's what you get with coated tips.
These tongs are great for flipping light to medium weight food without damaging non-stick surfaces. That's exactly why I got them as a Christmas gift for my mom.
Can't believe I managed without these tongs before. They grip well and are perfect for coated pots.
They don't quite feel like silicone, more like a harder resin plastic, but that's a good thing. They're the perfect size for a variety of uses, like stirring meatballs in sauce or tossing veggies in a pan.
Nice quality and the hard rubber tips are a bonus.
Good quality and great for non-stick pans.
When I need tongs, I need them fast, and these always come through. I bought two and use them almost daily. Very satisfied!