SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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Despite its inexpensive construction, I find that it performs exceptionally well. I clean it every day or two in a household with six cats, and even after a few weeks of use, my litter remains remarkably clean. I use regular clumping litter with it, and as someone with a disability, I wholeheartedly recommend it.
I used to despise scooping the litter box, but my husband's brother introduced me to this one, claiming that I would love it because I wouldn't have to scoop the litter box anymore. I was skeptical at first, but after finally deciding to purchase it, I can honestly say that I'm in love with it. It works exactly as advertised – you simply roll it over, tap the bottom, roll it back over, and all the waste is collected in the chamber.
The engineering behind this product is great for humans to use and clean the kitty's restroom, not to mention that my cat had no issues using it from day one. We placed a large mat underneath to catch any litter and clean the cat's paws.
My husband despises the smell of cat boxes, which is why we never had an indoor cat before. However, when we got an adorable 8-week-old orange kitty, I had to find a suitable litter box. I empty it daily, rinse it out weekly, and it works wonderfully. There is virtually no odor (except immediately after the cat does its business). I highly recommend it.
This makes cleaning the cat litter an incredibly simple and easy task. My kids were planning a rebellion, but I found this amazing solution for 10 times less than automatic cleaners. Now, they actually enjoy cleaning the cat's litter because it's so easy. It's almost like magic – roll the lower box one way and then back, and the drawer is full of clumps.
It performs as advertised. In my opinion, there's no such thing as a perfect cat box, but this one is definitely good. Small cat poops sometimes get caught on the filter grate and don't end up in the removable tray, but after a few cleanings, I just scoop out the small ones. I do wish there was a rubber seal around the removable tray to eliminate the gap where it meets the outside of the box.
My cats adore this litter box so much that I have to clean it every day because they prefer it over their other litter boxes. It's spacious, even for my larger cat. Cleanup is much more convenient, and I appreciate not having to bend over and manually handle waste. It's as simple as rolling it, tapping, pulling out, and disposing of the waste. I'll definitely be buying more soon!
It's so easy to use – just roll it over and tap the bottom, and you don't have to scoop! While I might consider a self-cleaning litter box one day, they are quite expensive. This one works better than my old one, and the price is reasonable.
This is the best litter box I could ever get. It's easy to clean, eliminates the need for scooping, and after almost a year of use, it's still going strong and working perfectly. It's easy to wash, a good size, and suits our two cats well.
The first one we purchased worked so well that when our kittens grew into cats, we had to get another one! As for controlling odors, every Sunday, I hose them down with water outside (taking turns, of course), and it keeps the cats happy with clean litter boxes.
As a new cat owner, when we first got our cat, my kids disliked cleaning the litter box, claiming it took too much time. Now, they can clean the litter box in just 2 minutes. You simply tilt the litter box to the right and then back down, pull out the tray, empty it, and you're done! Not only is it easy, but it also helps control odors. It's sturdy, easy to disassemble and clean if needed.
Originally, I wanted an automated litter box, but they were too expensive. This one, however, performs as advertised. I can clean the cat box in just five minutes without straining my back. I even bought a second one for my aunt, who also has back issues.
This litter box is fantastic – no more hand scooping litter! I now have two of them, and I would definitely recommend them.
This litter box works exactly as described, and I love it. No more getting on my hands and knees to scoop litter boxes every day. It's a fantastic product.
Flipping it to the slide can be a bit tricky, but it's highly effective. Quick scooping takes at most 3 minutes, and the hood is easy to remove and clean. It effectively contains odors and is approved by all four of my cats.
There was a bit of a learning curve, but overall, I'm really pleased with this litter box. I opted for the large size, and I'm glad I did. Even though my cats are relatively small, they still have ample space in the box. They seem to like it, and I certainly do, so it's a win-win.
I'm still using this litter box, and the cleaning process is a breeze. If I ever get more cats, I would definitely purchase this again. It's so much easier to clean than a traditional litter box.
It works just like the one I had years ago. Simply roll, and you're done! The only way it could be better is if it were electric.
This litter box will likely save about 30 seconds a day, which may not seem like much, but over a month, it adds up to 15 minutes, and over a year, it's 3 hours. It's well worth spending the extra $15-20 to get this litter box over the cheaper ones.
I purchased these because my kids got pet kittens. My children are 7, 8, and 9 years old, and this litter box has made it incredibly easy for them to clean it without touching any of the soiled litter. Assembly was a breeze as well.
I have experienced no issues with this litter box, and cleanup is a breeze! It brings joy to both me and my cat. It's incredibly easy to use and set up, and I absolutely adore this litter box.
It works great, and there's no more scooping of litter. Just give it a roll, pull out the drawer, and you're good to go.
It was delivered on time and functions exactly as described. Everything is good.
This product has greatly simplified cleaning up. I use horse floor material for litter, and it still filters well (just needs a little shaking). The litter can get stuck at the bottom if not cleaned regularly (some recommend every 3 days). Assembly is straightforward. My friend got one as well, and I plan to get another for my second cat.