SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It could be a bit sturdier, and the clips could be stronger, but overall, it's a good concept and very easy to clean.
I absolutely love this litter box. It saves me so much time, as there's no need to scoop anything out, which I appreciate. It's definitely worth the purchase. If you're hesitant to buy one, don't hesitate any longer – just do it. You won't regret it.
The box is fairly sturdy, and the scooping drawer allows for a quick and convenient clean. Towards the end of the litter, you might need to scoop manually. Some of the alignment might be slightly off, but it's a cost-effective alternative to an expensive self-cleaning litter box.
It's very simple to roll over and remove the drawer to dispose of the contents. It's also easy to disassemble and clean if necessary. Even my large cat fits in it comfortably. They frequently jump on it, and it holds up well. It should be mentioned that if you clean it regularly, it won't develop any odors. My cats adore it.
It's much easier than kneeling and scooping, with low tracking. I have two cats, and they adapted to it quickly. Every morning, I roll it about 3/4 of a turn, roll it back slowly, empty the catcher, and I'm done. Occasionally, I need to scoop a small piece or two that falls out of the trap. I would definitely recommend it.
I bought this for my daughter, who has two larger cats. Both of her cats have no issues using it, and she's only had it for a couple of weeks, but she says it works great! Her only concern is that the tray doesn't fit fully, leaving cracks that sometimes allow litter to fall out. However, she mentioned that even with that issue, she would still buy it again.
I really appreciate this litter box. On days when I don't feel like scooping, I simply roll it over to clean the litter. My only complaint is that it can be challenging to roll the litter box and remove urine clumps. Nevertheless, it's my favorite litter box I've ever had.
I've had it for a while, but my son's cat wouldn't use it. However, when my daughter brought one of her cats home, he started using it. I was delighted with how easy it is to clean and maintain fresh litter. If I see it on sale again, I'll definitely buy an extra one!
Having 5 cats, I needed a solution to simplify the cleaning process. I purchased this several months ago and have been quite satisfied with it. Considering the price, it does an excellent job of making litter cleanup very convenient and touch-free. I no longer have to scoop; I just rotate it, and the clumps fall into the catch container, which I can then empty.
This is a very nice product, and it's incredibly easy to use.
The only difference between this one and the expensive automatic ones is that you have to turn it yourself. It makes cleaning litter so much more manageable. The only issue is with clumping litter when there are numerous urine clumps.
It's a great way to clean without the mess. If you happen to let it go for a day, you may need to use the scoop.
Whoever came up with this idea is a genius. All I have to do is roll it on its side, and the waste goes right into the drawer. It stays clean if I empty it regularly.
We have five cats – my Siamese, a rescue I adopted, and three feral babies my grandson found. They are three and two years old. Keeping clean litter boxes was a real challenge, but this has helped tremendously and is much easier to manage.
With two cats, this makes the process much easier than removing bags and changing litter more than once a week. While some smell may still linger, rolling it back and forth helps to reduce it. I recommend wiping it out and completely changing the litter at least every other week.
I bought this litter box for my granddaughter, and she loves it. You just roll it over, then back, pull the tray out, and dump – just as advertised. Cats love it too. It saves a lot of time.
This has been a godsend! My house used to smell terrible, and I had to clean it twice a day. The old litter was scattered everywhere. Now, with the new litter and this fantastic, easy-to-use box, it's a hit with my two cats, and I'm all set! 💘 I LOVE IT! THANK YOU!
I love not having to scoop the poop. Just roll it to the far side, ensure the waste falls into the "arm," roll it back to normal, pull out the arm, and dump the waste!!!
Due to moving, I now have a litter box in my bedroom – this one. I clean it every morning, and I haven't had any odor issues. I'm very pleased!
Absolutely the best litter box available. It's truly perfect.
The only problem I've encountered is that the two shells that make up this litter box sometimes form a small crack. When you tip it for its main feature, you might end up with a line of litter.
I love the size and color, but I didn't realize that I probably needed a mat as well. Now that I have one, it prevents the litter from being dragged onto the floor by the cat. However, some spillage can occur when rolling it. Nonetheless, it's still much better than scooping! The little trap doesn't always close completely, but it's not a major issue. It's a clever idea.
My cat enjoys being in it.
Our neighbor had one, and after trying it, we found it easy to clean.
No more spills or crumbs from scooping, and the drawer easily slides out to dump everything in just about 2 minutes, from start to finish. Even with two cats, I do it once a day, and there's absolutely no odor or mess.